Mba Health Group Work Values

Daily Duties at Mba Health Group:

Field client support requests via helpdesk, email, or phone with the highest levels of professionalism and customer service. Resolve Level I & II support requests (functionality questions, content modification/additions, possible bug trouble-shooting) in a timely manner and facilitate vendor resolution of Level III support requests (definite bugs, vendor retained modifications). Maintain proper documentation of support activities to facilitate long-term client support including maintenance of internal and external knowledge bases. Work with MBA HealthGroup's IT resources to facilitate system upgrades, updates, and modifications. Work effectively with clinical, administrative, and leadership staff within a group's practice, including the ability to objectively review and analyze changes in workflow processes that impact multiple departments. Effectively communicate with a variety of end-users who range widely in technical knowledge and comfort. Have an aptitude for helping clients understand the capabilities of the products and services provided by MBA HealthGroup and the impact that those products and services can have on their existing clinical workflow. Aptitude for guiding the client staff through changes in their workflow processes to achieve the client's defined success criteria for the group. Aptitude for working with constantly changing information systems. Gain and maintain a cursory knowledge of networking, databases, MS Office products, and other general IT fields and how they relate to MBA HealthGroup's systems

What they like about Mba Health Group:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Contract Negotiation, Customer Service/Sales, Information Technology, Project Management, Purchasing, Telecommunications

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Mba Health Group: