Pinnacle Senior Care Work Values

Daily Duties at Pinnacle Senior Care:

Mary Dwire, MA, LSW 6484 Lakeview Ct Hamilton, Ohio 45011 513-207-8020 mdwire@cinci.rr.com Executive Leadership Qualifications • Operations Management & Business Leadership • New Business, Program Development & Growth • Development of Fundraising plans and Initiatives • Training, Mentoring, & Team Building • Employee Growth & Development • Regulatory Compliance Education The University of Cincinnati, Cincinnati, Ohio- 1994 Master of Arts GPA 3.9 Licensed Social Worker Ohio University- 1986 Bachelor of Arts with a Major in Art Therapy, Minor in Psychology 3.7 GPA Work Experience Administrative Director, Pinnacle Senior Care, Cincinnati, Ohio 2008- 2011 Administrative Director of operations and management of 250 patient Medicare and CHAP certified agency. Roles including daily operations, outcomes, patient satisfaction, performance improvement, and hiring and management of field and office staff. Promoted growth of agency from 30 patients, to the current 200 plus skilled care patient caseload. Achieved a deficiency free state Medicare survey, as well as continuing CHAP accreditation. Operational performance increased to meet or exceed internal financial benchmarks and budget expectations. Key Contributions:  Restructured work flow and office process to ensure the highest measure of staff productivity while providing quality patient care.  Developed quality indicators and performance improvement programs specific to my agency with the goal of improvement of outcomes.  Developed clinical chart audit to assure care delivery accuracy, quality of care, and thoroughness of documentation.  Honored with recognition for outstanding office performance; recognized for ability to effectively manage a high volume census and staff.  Promoted to Senior Administrator position in May, 2011 and designated as a mentor for Administrator-in-training.  Cultivated a strong network of physicians resulting in an average of 80 new patient admissions per month.  Reduced expenditures by effectively managing direct and indirect patient care costs, redistribution of area’s for field staff, and managing mileage and supply costs to achieve profitability above target results by 89%.  Increased EBITDA by 179% and gross margin by 127%.  Increased revenue by 95% and census by 210%. Practice Manager, Butler County Community Health Consortium, Hamilton, Ohio 2007-2008 Practice Manager for 5,000 patient “Not for Profit” Community Health Center. Facility offers health care for the under and uninsured population of Butler County. Responsible for all business operations including continually increasing clinical excellence while ensuring internal and external regulatory compliance, billing and physician credentialing and planning and implementation of special projects and training. Routinely exceeded monthly budget expectations. Participating member of the Board of Directors responsible for the overall management of facility and delivery of care to the underinsured population. Maintained FQHC (Federally Qualified Health Center) status. Wrote government and private grants for the purpose of obtaining funding for the agency. Ongoing statistical analysis to support the need for service. Director of Clinical Outpatient Services, Midwest Therapy Associates, Kettering, Ohio 2001-2007 Instrumental member of management team for company providing home health and outpatient clinical services including physical, occupational, speech and audiology services. Created the newly operational outpatient clinic and supporting structures. Delivered impressive census growth and revenue recognition within 6 months of employment. Established the vision and mission, developed all company policies and procedures, forms, and budget. • Managed all aspects of day to day operation, new patient referrals, ongoing certification of services, maintenance of all clinical and office staff records, hiring and retention • Established strong community partnerships enhancing market share and operational functions. • Patient care liaison between hospital, ECF, and rehab facility. • Successfully wrote and presented multiple proposals for new provider contracts and Grant’s for addition funding and services. • Maintained regulatory Medicare compliance Director of Clinical Services, Comprehensive Health Care Services, Cincinnati, Ohio 1994-2001 Advanced through company starting as Director of Social Services moving to Intake Director, and then to Director of Clinical Services. Worked with multiple payer sources achieving and maintaining accreditation including Medicare, ESP, Passport, Waiver, Insurances, and Private Pay. • Completed clinical assessments and home care visits, organized and participated in multi-disciplinary care conferences. • Patient care liaison between hospital and home care to ensure effective transition to home. • Marketing of agency services. • Responsible for intake and maintenance of all patients admitted to the agency, participate in management team, leadership, team-building, retention and motivational activities. • Responsible for operations, outcomes, patient satisfaction, hiring and supervision of all staff, performance improvement Marketing/Activities Director, Northgate Park Retirement Community, Cincinnati, Ohio 1992-1994 Director in charge of all activities for residents, coordinating special events and fund raising for facility, maintained monthly budget, and responsible for recruitment and organization of volunteers and marketing for facility. • Provided education to clients, family, hospital staff, and Physicians regarding health care choices, post hospital discharge options, and clinical programs • Established partnerships with skilled nursing and assisted living facilities • Developed and conducted numerous training programs for a variety of audiences Director of Recreational Therapy, Humana Hospital, Jacksonville, Florida 1990-1992 Adjunct Professor, Jacksonville University Jacksonville, Florida 1990-1991 Mary Dwire, MA, LSW 6484 Lakeview Ct Hamilton, Ohio 45011 513-207-8020 mdwire@cinci.rr.com Executive Leadership Qualifications • Operations Management & Business Leadership • New Business, Program Development & Growth • Development of Fundraising plans and Initiatives • Training, Mentoring, & Team Building • Employee Growth & Development • Regulatory Compliance Education The University of Cincinnati, Cincinnati, Ohio- 1994 Master of Arts GPA 3.9 Licensed Social Worker Ohio University- 1986 Bachelor of Arts with a Major in Art Therapy, Minor in Psychology 3.7 GPA Work Experience Administrative Director, Pinnacle Senior Care, Cincinnati, Ohio 2008- 2011 Administrative Director of operations and management of 250 patient Medicare and CHAP certified agency. Roles including daily operations, outcomes, patient satisfaction, performance improvement, and hiring and management of field and office staff. Promoted growth of agency from 30 patients, to the current 200 plus skilled care patient caseload. Achieved a deficiency free state Medicare survey, as well as continuing CHAP accreditation. Operational performance increased to meet or exceed internal financial benchmarks and budget expectations. Key Contributions:  Restructured work flow and office process to ensure the highest measure of staff productivity while providing quality patient care.  Developed quality indicators and performance improvement programs specific to my agency with the goal of improvement of outcomes.  Developed clinical chart audit to assure care delivery accuracy, quality of care, and thoroughness of documentation.  Honored with recognition for outstanding office performance; recognized for ability to effectively manage a high volume census and staff.  Promoted to Senior Administrator position in May, 2011 and designated as a mentor for Administrator-in-training.  Cultivated a strong network of physicians resulting in an average of 80 new patient admissions per month.  Reduced expenditures by effectively managing direct and indirect patient care costs, redistribution of area’s for field staff, and managing mileage and supply costs to achieve profitability above target results by 89%.  Increased EBITDA by 179% and gross margin by 127%.  Increased revenue by 95% and census by 210%. Practice Manager, Butler County Community Health Consortium, Hamilton, Ohio 2007-2008 Practice Manager for 5,000 patient “Not for Profit” Community Health Center. Facility offers health care for the under and uninsured population of Butler County. Responsible for all business operations including continually increasing clinical excellence while ensuring internal and external regulatory compliance, billing and physician credentialing and planning and implementation of special projects and training. Routinely exceeded monthly budget expectations. Participating member of the Board of Directors responsible for the overall management of facility and delivery of care to the underinsured population. Maintained FQHC (Federally Qualified Health Center) status. Wrote government and private grants for the purpose of obtaining funding for the agency. Ongoing statistical analysis to support the need for service. Director of Clinical Outpatient Services, Midwest Therapy Associates, Kettering, Ohio 2001-2007 Instrumental member of management team for company providing home health and outpatient clinical services including physical, occupational, speech and audiology services. Created the newly operational outpatient clinic and supporting structures. Delivered impressive census growth and revenue recognition within 6 months of employment. Established the vision and mission, developed all company policies and procedures, forms, and budget. • Managed all aspects of day to day operation, new patient referrals, ongoing certification of services, maintenance of all clinical and office staff records, hiring and retention • Established strong community partnerships enhancing market share and operational functions. • Patient care liaison between hospital, ECF, and rehab facility. • Successfully wrote and presented multiple proposals for new provider contracts and Grant’s for addition funding and services. • Maintained regulatory Medicare compliance Director of Clinical Services, Comprehensive Health Care Services, Cincinnati, Ohio 1994-2001 Advanced through company starting as Director of Social Services moving to Intake Director, and then to Director of Clinical Services. Worked with multiple payer sources achieving and maintaining accreditation including Medicare, ESP, Passport, Waiver, Insurances, and Private Pay. • Completed clinical assessments and home care visits, organized and participated in multi-disciplinary care conferences. • Patient care liaison between hospital and home care to ensure effective transition to home. • Marketing of agency services. • Responsible for intake and maintenance of all patients admitted to the agency, participate in management team, leadership, team-building, retention and motivational activities. • Responsible for operations, outcomes, patient satisfaction, hiring and supervision of all staff, performance improvement Marketing/Activities Director, Northgate Park Retirement Community, Cincinnati, Ohio 1992-1994 Director in charge of all activities for residents, coordinating special events and fund raising for facility, maintained monthly budget, and responsible for recruitment and organization of volunteers and marketing for facility. • Provided education to clients, family, hospital staff, and Physicians regarding health care choices, post hospital discharge options, and clinical programs • Established partnerships with skilled nursing and assisted living facilities • Developed and conducted numerous training programs for a variety of audiences Director of Recreational Therapy, Humana Hospital, Jacksonville, Florida 1990-1992 Adjunct Professor, Jacksonville University Jacksonville, Florida 1990-1991 Work Experience Administrative Director, Pinnacle Senior Care, Cincinnati, Ohio 2008- 2011 Administrative Director of operations and management of 250 patient Medicare and CHAP certified agency. Roles including daily operations, outcomes, patient satisfaction, performance improvement, and hiring and management of field and office staff. Promoted growth of agency from 30 patients, to the current 200 plus skilled care patient caseload. Achieved a deficiency free state Medicare survey, as well as continuing CHAP accreditation. Operational performance increased to meet or exceed internal financial benchmarks and budget expectations. Key Contributions:  Restructured work flow and office process to ensure the highest measure of staff productivity while providing quality patient care.  Developed quality indicators and performance improvement programs specific to my agency with the goal of improvement of outcomes.  Developed clinical chart audit to assure care delivery accuracy, quality of care, and thoroughness of documentation.  Honored with recognition for outstanding office performance; recognized for ability to effectively manage a high volume census and staff.  Promoted to Senior Administrator position in May, 2011 and designated as a mentor for Administrator-in-training.  Cultivated a strong network of physicians resulting in an average of 80 new patient admissions per month.  Reduced expenditures by effectively managing direct and indirect patient care costs, redistribution of area’s for field staff, and managing mileage and supply costs to achieve profitability above target results by 89%.  Increased EBITDA by 179% and gross margin by 127%.  Increased revenue by 95% and census by 210%. Practice Manager, Butler County Community Health Consortium, Hamilton, Ohio 2007-2008 Practice Manager for 5,000 patient “Not for Profit” Community Health Center. Facility offers health care for the under and uninsured population of Butler County. Responsible for all business operations including continually increasing clinical excellence while ensuring internal and external regulatory compliance, billing and physician credentialing and planning and implementation of special projects and training. Routinely exceeded monthly budget expectations. Participating member of the Board of Directors responsible for the overall management of facility and delivery of care to the underinsured population. Maintained FQHC (Federally Qualified Health Center) status. Wrote government and private grants for the purpose of obtaining funding for the agency. Ongoing statistical analysis to support the need for service. Director of Clinical Outpatient Services, Midwest Therapy Associates, Kettering, Ohio 2001-2007 Instrumental member of management team for company providing home health and outpatient clinical services including physical, occupational, speech and audiology services. Created the newly operational outpatient clinic and supporting structures. Delivered impressive census growth and revenue recognition within 6 months of employment. Established the vision and mission, developed all company policies and procedures, forms, and budget. • Managed all aspects of day to day operation, new patient referrals, ongoing certification of services, maintenance of all clinical and office staff records, hiring and retention • Established strong community partnerships enhancing market share and operational functions. • Patient care liaison between hospital, ECF, and rehab facility. • Successfully wrote and presented multiple proposals for new provider contracts and Grant’s for addition funding and services. • Maintained regulatory Medicare compliance Director of Clinical Services, Comprehensive Health Care Services, Cincinnati, Ohio 1994-2001 Advanced through company starting as Director of Social Services moving to Intake Director, and then to Director of Clinical Services. Worked with multiple payer sources achieving and maintaining accreditation including Medicare, ESP, Passport, Waiver, Insurances, and Private Pay. • Completed clinical assessments and home care visits, organized and participated in multi-disciplinary care conferences. • Patient care liaison between hospital and home care to ensure effective transition to home. • Marketing of agency services. • Responsible for intake and maintenance of all patients admitted to the agency, participate in management team, leadership, team-building, retention and motivational activities. • Responsible for operations, outcomes, patient satisfaction, hiring and supervision of all staff, performance improvement Marketing/Activities Director, Northgate Park Retirement Community, Cincinnati, Ohio 1992-1994 Director in charge of all activities for residents, coordinating special events and fund raising for facility, maintained monthly budget, and responsible for recruitment and organization of volunteers and marketing for facility. • Provided education to clients, family, hospital staff, and Physicians regarding health care choices, post hospital discharge options, and clinical programs • Established partnerships with skilled nursing and assisted living facilities • Developed and conducted numerous training programs for a variety of audiences Director of Recreational Therapy, Humana Hospital, Jacksonville, Florida 1990-1992 Adjunct Professor, Jacksonville University Jacksonville, Florida 1990-1991 Work Experience Administrative Director, Pinnacle Senior Care, Cincinnati, Ohio 2008- 2011 Administrative Director of operations and management of 250 patient Medicare and CHAP certified agency. Roles including daily operations, outcomes, patient satisfaction, performance improvement, and hiring and management of field and office staff. Promoted growth of agency from 30 patients, to the current 200 plus skilled care patient caseload. Achieved a deficiency free state Medicare survey, as well as continuing CHAP accreditation. Operational performance increased to meet or exceed internal financial benchmarks and budget expectations. Key Contributions:  Restructured work flow and office process to ensure the highest measure of staff productivity while providing quality patient care.  Developed quality indicators and performance improvement programs specific to my agency with the goal of improvement of outcomes.  Developed clinical chart audit to assure care delivery accuracy, quality of care, and thoroughness of documentation.  Honored with recognition for outstanding office performance; recognized for ability to effectively manage a high volume census and staff.  Promoted to Senior Administrator position in May, 2011 and designated as a mentor for Administrator-in-training.  Cultivated a strong network of physicians resulting in an average of 80 new patient admissions per month.  Reduced expenditures by effectively managing direct and indirect patient care costs, redistribution of area’s for field staff, and managing mileage and supply costs to achieve profitability above target results by 89%.  Increased EBITDA by 179% and gross margin by 127%.  Increased revenue by 95% and census by 210%. Practice Manager, Butler County Community Health Consortium, Hamilton, Ohio 2007-2008 Practice Manager for 5,000 patient “Not for Profit” Community Health Center. Facility offers health care for the under and uninsured population of Butler County. Responsible for all business operations including continually increasing clinical excellence while ensuring internal and external regulatory compliance, billing and physician credentialing and planning and implementation of special projects and training. Routinely exceeded monthly budget expectations. Participating member of the Board of Directors responsible for the overall management of facility and delivery of care to the underinsured population. Maintained FQHC (Federally Qualified Health Center) status. Wrote government and private grants for the purpose of obtaining funding for the agency. Ongoing statistical analysis to support the need for service. Director of Clinical Outpatient Services, Midwest Therapy Associates, Kettering, Ohio 2001-2007 Instrumental member of management team for company providing home health and outpatient clinical services including physical, occupational, speech and audiology services. Created the newly operational outpatient clinic and supporting structures. Delivered impressive census growth and revenue recognition within 6 months of employment. Established the vision and mission, developed all company policies and procedures, forms, and budget. • Managed all aspects of day to day operation, new patient referrals, ongoing certification of services, maintenance of all clinical and office staff records, hiring and retention • Established strong community partnerships enhancing market share and operational functions. • Patient care liaison between hospital, ECF, and rehab facility. • Successfully wrote and presented multiple proposals for new provider contracts and Grant’s for addition funding and services. • Maintained regulatory Medicare compliance Director of Clinical Services, Comprehensive Health Care Services, Cincinnati, Ohio 1994-2001 Advanced through company starting as Director of Social Services moving to Intake Director, and then to Director of Clinical Services. Worked with multiple payer sources achieving and maintaining accreditation including Medicare, ESP, Passport, Waiver, Insurances, and Private Pay. • Completed clinical assessments and home care visits, organized and participated in multi-disciplinary care conferences. • Patient care liaison between hospital and home care to ensure effective transition to home. • Marketing of agency services. • Responsible for intake and maintenance of all patients admitted to the agency, participate in management team, leadership, team-building, retention and motivational activities. • Responsible for operations, outcomes, patient satisfaction, hiring and supervision of all staff, performance improvement Marketing/Activities Director, Northgate Park Retirement Community, Cincinnati, Ohio 1992-1994 Director in charge of all activities for residents, coordinating special events and fund raising for facility, maintained monthly budget, and responsible for recruitment and organization of volunteers and marketing for facility. • Provided education to clients, family, hospital staff, and Physicians regarding health care choices, post hospital discharge options, and clinical programs • Established partnerships with skilled nursing and assisted living facilities • Developed and conducted numerous training programs for a variety of audiences Director of Recreational Therapy, Humana Hospital, Jacksonville, Florida 1990-1992 Adjunct Professor, Jacksonville University Jacksonville, Florida 1990-1991 Work Experience Administrative Director, Pinnacle Senior Care, Cincinnati, Ohio 2008- 2011 Administrative Director of operations and management of 250 patient Medicare and CHAP certified agency. Roles including daily operations, outcomes, patient satisfaction, performance improvement, and hiring and management of field and office staff. Promoted growth of agency from 30 patients, to the current 200 plus skilled care patient caseload. Achieved a deficiency free state Medicare survey, as well as continuing CHAP accreditation. Operational performance increased to meet or exceed internal financial benchmarks and budget expectations. Key Contributions:  Restructured work flow and office process to ensure the highest measure of staff productivity while providing quality patient care.  Developed quality indicators and performance improvement programs specific to my agency with the goal of improvement of outcomes.  Developed clinical chart audit to assure care delivery accuracy, quality of care, and thoroughness of documentation.  Honored with recognition for outstanding office performance; recognized for ability to effectively manage a high volume census and staff.  Promoted to Senior Administrator position in May, 2011 and designated as a mentor for Administrator-in-training.  Cultivated a strong network of physicians resulting in an average of 80 new patient admissions per month.  Reduced expenditures by effectively managing direct and indirect patient care costs, redistribution of area’s for field staff, and managing mileage and supply costs to achieve profitability above target results by 89%.  Increased EBITDA by 179% and gross margin by 127%.  Increased revenue by 95% and census by 210%. Practice Manager, Butler County Community Health Consortium, Hamilton, Ohio 2007-2008 Practice Manager for 5,000 patient “Not for Profit” Community Health Center. Facility offers health care for the under and uninsured population of Butler County. Responsible for all business operations including continually increasing clinical excellence while ensuring internal and external regulatory compliance, billing and physician credentialing and planning and implementation of special projects and training. Routinely exceeded monthly budget expectations. Participating member of the Board of Directors responsible for the overall management of facility and delivery of care to the underinsured population. Maintained FQHC (Federally Qualified Health Center) status. Wrote government and private grants for the purpose of obtaining funding for the agency. Ongoing statistical analysis to support the need for service. Director of Clinical Outpatient Services, Midwest Therapy Associates, Kettering, Ohio 2001-2007 Instrumental member of management team for company providing home health and outpatient clinical services including physical, occupational, speech and audiology services. Created the newly operational outpatient clinic and supporting structures. Delivered impressive census growth and revenue recognition within 6 months of employment. Established the vision and mission, developed all company policies and procedures, forms, and budget. • Managed all aspects of day to day operation, new patient referrals, ongoing certification of services, maintenance of all clinical and office staff records, hiring and retention • Established strong community partnerships enhancing market share and operational functions. • Patient care liaison between hospital, ECF, and rehab facility. • Successfully wrote and presented multiple proposals for new provider contracts and Grant’s for addition funding and services. • Maintained regulatory Medicare compliance Director of Clinical Services, Comprehensive Health Care Services, Cincinnati, Ohio 1994-2001 Advanced through company starting as Director of Social Services moving to Intake Director, and then to Director of Clinical Services. Worked with multiple payer sources achieving and maintaining accreditation including Medicare, ESP, Passport, Waiver, Insurances, and Private Pay. • Completed clinical assessments and home care visits, organized and participated in multi-disciplinary care conferences. • Patient care liaison between hospital and home care to ensure effective transition to home. • Marketing of agency services. • Responsible for intake and maintenance of all patients admitted to the agency, participate in management team, leadership, team-building, retention and motivational activities. • Responsible for operations, outcomes, patient satisfaction, hiring and supervision of all staff, performance improvement Marketing/Activities Director, Northgate Park Retirement Community, Cincinnati, Ohio 1992-1994 Director in charge of all activities for residents, coordinating special events and fund raising for facility, maintained monthly budget, and responsible for recruitment and organization of volunteers and marketing for facility. • Provided education to clients, family, hospital staff, and Physicians regarding health care choices, post hospital discharge options, and clinical programs • Established partnerships with skilled nursing and assisted living facilities • Developed and conducted numerous training programs for a variety of audiences Director of Recreational Therapy, Humana Hospital, Jacksonville, Florida 1990-1992 Adjunct Professor, Jacksonville University Jacksonville, Florida 1990-1991 Work Experience Administrative Director, Pinnacle Senior Care, Cincinnati, Ohio 2008- 2011 Administrative Director of operations and management of 250 patient Medicare and CHAP certified agency. Roles including daily operations, outcomes, patient satisfaction, performance improvement, and hiring and management of field and office staff. Promoted growth of agency from 30 patients, to the current 200 plus skilled care patient caseload. Achieved a deficiency free state Medicare survey, as well as continuing CHAP accreditation. Operational performance increased to meet or exceed internal financial benchmarks and budget expectations. Key Contributions:  Restructured work flow and office process to ensure the highest measure of staff productivity while providing quality patient care.  Developed quality indicators and performance improvement programs specific to my agency with the goal of improvement of outcomes.  Developed clinical chart audit to assure care delivery accuracy, quality of care, and thoroughness of documentation.  Honored with recognition for outstanding office performance; recognized for ability to effectively manage a high volume census and staff.  Promoted to Senior Administrator position in May, 2011 and designated as a mentor for Administrator-in-training.  Cultivated a strong network of physicians resulting in an average of 80 new patient admissions per month.  Reduced expenditures by effectively managing direct and indirect patient care costs, redistribution of area’s for field staff, and managing mileage and supply costs to achieve profitability above target results by 89%.  Increased EBITDA by 179% and gross margin by 127%.  Increased revenue by 95% and census by 210%. Practice Manager, Butler County Community Health Consortium, Hamilton, Ohio 2007-2008 Practice Manager for 5,000 patient “Not for Profit” Community Health Center. Facility offers health care for the under and uninsured population of Butler County. Responsible for all business operations including continually increasing clinical excellence while ensuring internal and external regulatory compliance, billing and physician credentialing and planning and implementation of special projects and training. Routinely exceeded monthly budget expectations. Participating member of the Board of Directors responsible for the overall management of facility and delivery of care to the underinsured population. Maintained FQHC (Federally Qualified Health Center) status. Wrote government and private grants for the purpose of obtaining funding for the agency. Ongoing statistical analysis to support the need for service. Director of Clinical Outpatient Services, Midwest Therapy Associates, Kettering, Ohio 2001-2007 Instrumental member of management team for company providing home health and outpatient clinical services including physical, occupational, speech and audiology services. Created the newly operational outpatient clinic and supporting structures. Delivered impressive census growth and revenue recognition within 6 months of employment. Established the vision and mission, developed all company policies and procedures, forms, and budget. • Managed all aspects of day to day operation, new patient referrals, ongoing certification of services, maintenance of all clinical and office staff records, hiring and retention • Established strong community partnerships enhancing market share and operational functions. • Patient care liaison between hospital, ECF, and rehab facility. • Successfully wrote and presented multiple proposals for new provider contracts and Grant’s for addition funding and services. • Maintained regulatory Medicare compliance Director of Clinical Services, Comprehensive Health Care Services, Cincinnati, Ohio 1994-2001 Advanced through company starting as Director of Social Services moving to Intake Director, and then to Director of Clinical Services. Worked with multiple payer sources achieving and maintaining accreditation including Medicare, ESP, Passport, Waiver, Insurances, and Private Pay. • Completed clinical assessments and home care visits, organized and participated in multi-disciplinary care conferences. • Patient care liaison between hospital and home care to ensure effective transition to home. • Marketing of agency services. • Responsible for intake and maintenance of all patients admitted to the agency, participate in management team, leadership, team-building, retention and motivational activities. • Responsible for operations, outcomes, patient satisfaction, hiring and supervision of all staff, performance improvement Marketing/Activities Director, Northgate Park Retirement Community, Cincinnati, Ohio 1992-1994 Director in charge of all activities for residents, coordinating special events and fund raising for facility, maintained monthly budget, and responsible for recruitment and organization of volunteers and marketing for facility. • Provided education to clients, family, hospital staff, and Physicians regarding health care choices, post hospital discharge options, and clinical programs • Established partnerships with skilled nursing and assisted living facilities • Developed and conducted numerous training programs for a variety of audiences Director of Recreational Therapy, Humana Hospital, Jacksonville, Florida 1990-1992 Adjunct Professor, Jacksonville University Jacksonville, Florida 1990-1991 Operations and Management of 250 patient Medicare and CHAP certified agency. Daily operations, outcomes, patient satisfaction, performance imporvement, hiring and management of office and field staff.

What they like about Pinnacle Senior Care:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

healthcare, administrator, branch manager, practice manager, human resources

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Pinnacle Senior Care: