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At&T Wireless Services Work Values
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Daily Duties at At&T Wireless Services:
I maintained all facets of existing customer base most importantly including relationship management, billing inquires, and increase in sales. I was charged with the responsibility of maintaining and growing revenue for 5 major accounts. Manage large accounts ($1.5M plus annual revenue and up) Assisted accounts with strategic planning and goal setting. I guided all implementation of a new Quality Assurance department in an existing call center. Defined Quality Assurance policy and procedure guidelines for the Greensboro call center in order to align with other company call centers. Lead training of all call center management and employees of new procedures and introduced calibration sessions to the management staff. I worked closely with direct reports to ensure that they worked consistently and successfully toward the company goals. I used positive coaching and re-enforcement to help my direct reports reach their required performance standards. I encouraged direct reports to work toward new positions in the company allowing me to meet my goal of hiring and developing great people.
What they like about At&T Wireless Services:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Tags
Teacher, Education, Manager, Trainer, Project Manager, Leader, Instructional Design, Relationship Manager
Skills
Information about At&T Wireless Services
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with At&T Wireless Services:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
