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At&T Wireless Services Work Values
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Daily Duties at At&T Wireless Services:
I maintained all facets of existing customer base most importantly including relationship management, billing inquires, and increase in sales. I was charged with the responsibility of maintaining and growing revenue for 5 major accounts. Manage large accounts ($1.5M plus annual revenue and up) Assisted accounts with strategic planning and goal setting. I guided all implementation of a new Quality Assurance department in an existing call center. Defined Quality Assurance policy and procedure guidelines for the Greensboro call center in order to align with other company call centers. Lead training of all call center management and employees of new procedures and introduced calibration sessions to the management staff. I worked closely with direct reports to ensure that they worked consistently and successfully toward the company goals. I used positive coaching and re-enforcement to help my direct reports reach their required performance standards. I encouraged direct reports to work toward new positions in the company allowing me to meet my goal of hiring and developing great people.
What they like about At&T Wireless Services:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Teacher, Education, Manager, Trainer, Project Manager, Leader, Instructional Design, Relationship Manager
Skills
Information about At&T Wireless Services
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with At&T Wireless Services:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
