Humana Work Values

Daily Duties at Humana:

I responded to major complaints that reached critical levels (Board of Directors, Company Executives, local media, political representatives.) I managed the central states and the Medicare Supplement products. All complaints were logged in and responded to within 5 business days. Those requiring indepth research were flagged first and complaintant was notified of need for additional time for resolution. Rotated with two other investigators to respond to incoming phone complaints. Prepared written documentation for presentation to the complaintant and copies to individuals who received the original complaint. Made recommendations to the claims senior staff advisors of potential legal issues that could be avoided by making changes in the processing units. Charged with a $10,000 limit to overturn incorrect claims. Filled in for investigator absences.

What they like about Humana:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Executive Assistant, Highly organized, Exemplary work ethic, Microsoft Word, Microsoft Outlook, Helios, Executive Administrative Support, Medical Office Manager, Grievance and Problem resolution

Skills

Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Leadership , Highly organized , Dedicated work ethic, Excellent written and verbal skills, Grievance Investigator, Services Coordinator

These are some of the questions we asked our climbers about their experiences with Humana: