Convergys Work Values

Daily Duties at Convergys:

Supervised 25 Customer Service Representatives providing daily metric/quality feedback, monitoring, and supervisor call backs when necessary. Night Operations closing supervisor: Concluded all business days transactions for Bank of America/Dow Jones business operatons, reviewed accounts daily transactios to ensure for accuracy. Oversaw sales of products of services to increase revenue opportunities for Bank of America credit card division. Provided retention of customers with expert knowledge of company products and services. Sustained and managed key credit card/Dow Jones high profile accounts

What they like about Convergys:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Multi-Tasking, Exceptional Critical Thinker, One-Call Resolution, Low ACW/Hold Time, Exceeds Customer Goals, Specializes in Customer Retention, Expert in Sales of Products and Services, Interdepartmental Referrals Skills

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Multi-Tasking, Customer Retention, One Call Resolution, Critical Thinking

These are some of the questions we asked our climbers about their experiences with Convergys: