Convergys Work Values

Daily Duties at Convergys:

Supervised 25 Customer Service Representatives providing daily metric/quality feedback, monitoring, and supervisor call backs when necessary. Night Operations closing supervisor: Concluded all business days transactions for Bank of America/Dow Jones business operatons, reviewed accounts daily transactios to ensure for accuracy. Oversaw sales of products of services to increase revenue opportunities for Bank of America credit card division. Provided retention of customers with expert knowledge of company products and services. Sustained and managed key credit card/Dow Jones high profile accounts

What they like about Convergys:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Multi-Tasking, Exceptional Critical Thinker, One-Call Resolution, Low ACW/Hold Time, Exceeds Customer Goals, Specializes in Customer Retention, Expert in Sales of Products and Services, Interdepartmental Referrals Skills

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Multi-Tasking, Customer Retention, One Call Resolution, Critical Thinking

These are some of the questions we asked our climbers about their experiences with Convergys: