At&T Work Values

Daily Duties at At&T:

• Completed AT&T Management Training Program • Performed rate analysis per customer contracts • Responsible for training new associates • Initial point of contact for customers seeking issue resolutions • Served as contact person for system resolutions; Leader of The Quality Team • Responsible for customer contract interpretation • Trained and developed employees Manager of Contract Administration Group 07/99 – 03/00 • Managed a nine-person staff to meet corporate objectives • Assisted in design and development of new systems • Performed performance reviews with each employee • Established team goals to meet performance objectives • Improved processes and forms, adopted by business unit • Trained new employees on company policies and procedures • Oriented employees on OSHA, ADA and other government regulations • Developed processes and spreadsheets to meet monthly goals • Calculated monthly metrics for budget report • Created several new job descriptions for new positions Billing Associate 02/96 – 07/99 • Managed portfolio with multiple accounts • Responsible for revenue impact of over $10 million per month • Worked closely with sales team to resolve customer problems • Resolved escalations in a timely and effective manner

What they like about At&T:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

HR Generalist

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with At&T: