At&T Work Values

Daily Duties at At&T:

• Completed AT&T Management Training Program • Performed rate analysis per customer contracts • Responsible for training new associates • Initial point of contact for customers seeking issue resolutions • Served as contact person for system resolutions; Leader of The Quality Team • Responsible for customer contract interpretation • Trained and developed employees Manager of Contract Administration Group 07/99 – 03/00 • Managed a nine-person staff to meet corporate objectives • Assisted in design and development of new systems • Performed performance reviews with each employee • Established team goals to meet performance objectives • Improved processes and forms, adopted by business unit • Trained new employees on company policies and procedures • Oriented employees on OSHA, ADA and other government regulations • Developed processes and spreadsheets to meet monthly goals • Calculated monthly metrics for budget report • Created several new job descriptions for new positions Billing Associate 02/96 – 07/99 • Managed portfolio with multiple accounts • Responsible for revenue impact of over $10 million per month • Worked closely with sales team to resolve customer problems • Resolved escalations in a timely and effective manner

What they like about At&T:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

HR Generalist

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with At&T: