Vmc Work Values

Daily Duties at Vmc:

Operations Manager responsibilities: · Manage the daily performance and expectations of the Service to achieve defined services levels agreements and optimal quality. · Communicate status with stakeholders and set realistic expectations. · Accept and manage escalations from the customer. Ensure timely response and resolution to escalations combined with optimal quality. · Work with Site Supervisors and/of Sr. Operations Manager to ensure correct prioritization. · Create reports as required that reflect status of service, improvement process or any other data relative to the role. · Manage staff by providing corporate and operational updates, information, guidance and oversight. · Manage team by supporting all employees in their responsibilities. · Proactively engage with peers and managers to ensure status and progress of work committed to by VMC. · Mentor shift leads and technicians in their roles and ensure that all staff are performing to their responsibilities. · Work with all stakeholders to ensure any blocking issues are resolved effectively. · Ensure deliverables from teams meet VMC quality standards. · Provide leads with data for coaching or training opportunities to improve work quality. · Provide data to Process Analyst when process improvement is necessary. · Follow VMC/Volt and Customer policy regarding on boarding and departure of employees. · Effectively escalate capacity, workload or workflow issues by following established escalation process and procedures. · Support team by providing assistance and guidance with Human Resources, Payroll and other company policy questions as required. · Maintain on time performance of staff, ensuring time on duty matches time reported. · Manage team financials, time cares, expenses, equipment, supply purchases and training costs. · Ensure all tasks assigned have an associated ticket number unless assigned with Senior Operational Manger approval · Fulfill all Manager requests as assigned. · Ensure that all VMC/Volt Staff exhibit a high standard of professionalism in all actions, communications, interactions and appearance in their day-to-day representation of VMC to the customers. · Document all processes and develop a set of standard operation procedures to provide instructions on all tasks and ensure that the product delivered is a uniform, reproducible product to consistently high standards of delivery. Set up hardware Break/Fix support operations at two AOL Northern Virginia data centers and a satellite center located in California for 24x7x365 coverage for a new contract between Volt Managed Consulting and AOL. Interviewed, hired and managed data center hardware support team of 19 persons for a multiple data center contract. Employee evaluation and development. Developed a training program for certifying the team in Server+, Network+, and RHCT. Manage personnel, to include job and shift assignments, overtime, timesheets, company and vendor site training and security issues for two 8-person sites and one site of two persons. Responsible for all customer metrics and reporting, written as well as weekly/monthly presentations to customer. Escalation point for incidents and issues to customer technical expert and the facility manager, as well as the VMC corporate management. Daily coordination with teams at all sites, in person, by phone, text or email to include monitoring workloads, production and quality of work. Responsible for ensuring that all work performed is per the Service Level Agreements (SLAs)

What they like about Vmc:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Linux, Windows, Customer Support, Problem resolution, Remedy, Logistical support, Training

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Vmc: