Isgn/Formerly Fiserv Work Values

Daily Duties at Isgn/Formerly Fiserv:

-Promoted from Client Representative to Client Specialist/Team Lead -Served as team lead to other representatives and provided daily guidance and support -Managed six accounts while coaching representatives and creating process documents for their use and guide -Supervised team members on client assignments and other responsibilities such as escalations and disputes -Worked closely with teams on Escrows, Titles and Appraisals -Proactively made follow up calls to clients and provided constant client communication regarding status of issues or inquiries -Coordinated conference calls between clients and various operational departments and managed the calls by introducing key players -Ran Issue tracking reports (ICAP and ILS60 systems) to track claims and managed client information and issues -Exported reports to Microsoft Excel to identify and summarize client issues and perform trend analysis -Determined cause and effect of client issues and took corrective actions to resolve client issues as well as documented the process

What they like about Isgn/Formerly Fiserv:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Real Estate, Customer Service, Client Services, Banking, Asset Management, Loss Mitigation, REO Technician, Appraisals, Team Lead, Purchase Agreements

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Proficient in Lotus Notes, Bank of America Equator System, Appraisals, Team Lead, Purchase Agreements

These are some of the questions we asked our climbers about their experiences with Isgn/Formerly Fiserv: