Isgn/Formerly Fiserv Work Values

Daily Duties at Isgn/Formerly Fiserv:

-Promoted from Client Representative to Client Specialist/Team Lead -Served as team lead to other representatives and provided daily guidance and support -Managed six accounts while coaching representatives and creating process documents for their use and guide -Supervised team members on client assignments and other responsibilities such as escalations and disputes -Worked closely with teams on Escrows, Titles and Appraisals -Proactively made follow up calls to clients and provided constant client communication regarding status of issues or inquiries -Coordinated conference calls between clients and various operational departments and managed the calls by introducing key players -Ran Issue tracking reports (ICAP and ILS60 systems) to track claims and managed client information and issues -Exported reports to Microsoft Excel to identify and summarize client issues and perform trend analysis -Determined cause and effect of client issues and took corrective actions to resolve client issues as well as documented the process

What they like about Isgn/Formerly Fiserv:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Real Estate, Customer Service, Client Services, Banking, Asset Management, Loss Mitigation, REO Technician, Appraisals, Team Lead, Purchase Agreements

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Proficient in Lotus Notes, Bank of America Equator System, Appraisals, Team Lead, Purchase Agreements

These are some of the questions we asked our climbers about their experiences with Isgn/Formerly Fiserv: