Kaplan University Work Values

Daily Duties at Kaplan University:

Student Affairs Resolution Manager, Academic Support (Promoted from previous role)  Lead team of eight Resolution Ombudsmen in Chicago and Ft Lauderdale  Established goals for daily process assignments and student issue resolution.  Ensured all service level agreements were met regarding student issues  Identified trends in student issues, and successfully developed policy to resolve them  Prioritized Resolution Ombudsman workflow based on situational urgency and importance.  Devised student issue case examples to be utilized for Training and Development purposes with Academic Advising department Academic Advising Manager (Promoted from previous role)  Successfully managed a team of 16 Academic Advisors, and cohort of 800+ students  Consistently achieved departmental retention goals  Demonstrated strong ability to resolve high level grievances and escalations  Promoted to Resolution Manager, to manage escalations for the entire academic department Senior Academic Advisor (Promoted from previous role)  Supported Advising Manager with coaching, training and managing cohort of 800+ students  Quickly promoted to Advising Manager Admissions Advisor  Demonstrated ability to connect with students and assist them in identifying educational goals  Facilitated enrollment process and successfully maintained monthly goals  Promoted to Academic Advising Department

What they like about Kaplan University:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Higher Education, Management, Customer Service, Issue Resolution, Student Services, Academic Advising, MS Office, Campus Vue, Blackboard, E-College

Skills

Technology Solutions, Sales Support, Software Implementation, Customer Service, Issue Resolution, Managing Academic Staff, Student Services

These are some of the questions we asked our climbers about their experiences with Kaplan University: