Kaplan University Work Values

Daily Duties at Kaplan University:

Student Affairs Resolution Manager, Academic Support (Promoted from previous role)  Lead team of eight Resolution Ombudsmen in Chicago and Ft Lauderdale  Established goals for daily process assignments and student issue resolution.  Ensured all service level agreements were met regarding student issues  Identified trends in student issues, and successfully developed policy to resolve them  Prioritized Resolution Ombudsman workflow based on situational urgency and importance.  Devised student issue case examples to be utilized for Training and Development purposes with Academic Advising department Academic Advising Manager (Promoted from previous role)  Successfully managed a team of 16 Academic Advisors, and cohort of 800+ students  Consistently achieved departmental retention goals  Demonstrated strong ability to resolve high level grievances and escalations  Promoted to Resolution Manager, to manage escalations for the entire academic department Senior Academic Advisor (Promoted from previous role)  Supported Advising Manager with coaching, training and managing cohort of 800+ students  Quickly promoted to Advising Manager Admissions Advisor  Demonstrated ability to connect with students and assist them in identifying educational goals  Facilitated enrollment process and successfully maintained monthly goals  Promoted to Academic Advising Department

What they like about Kaplan University:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Higher Education, Management, Customer Service, Issue Resolution, Student Services, Academic Advising, MS Office, Campus Vue, Blackboard, E-College

Skills

Technology Solutions, Sales Support, Software Implementation, Customer Service, Issue Resolution, Managing Academic Staff, Student Services

These are some of the questions we asked our climbers about their experiences with Kaplan University: