Thomson Reuters Micromedex Work Values

Daily Duties at Thomson Reuters Micromedex:

Client Manager Associate Business to business sales in multi-state hospital territory. Consultative sales to current customers and daily prospecting for new business. Kept clients excited, engaged and loyal through frequent communication and enthusiasm for Thomson products. Uncovered up-sell opportunities through white-space analysis. Reached out to clients with solutions that would ease their frustration while improving their quality of workflow and increasing patient safety. • Surpassed target revenue growth yearly for both renewal and new client business. • Team leader for multi-year deals, with contracts in 2010 totaling $1.3M • Restored over 100 academic accounts during finals through a collaborative effort with global and domestic sales reps • 100% Club Winner and sales mentor for newer employees • Converted client base to new interface seamlessly Sales and Business Analyst – 2005-2006 Primarily responsible for Project Management duties as part of the company-wide Business Systems Consolidation Project • Served as expert for sales and client services • Met project deadlines with limited timeframe • Trained over 90+ employees • Documented business processes with data process diagrams • Managed sales requirements Senior Customer Service and Sales Representative- 2000-2005 Liaison between customers and outside sales. Uncovered potential revenue opportunities while handling client calls and account administration. Maintained high quality customer contact and completed monthly calls to obtain client feedback about products and concerns. Strong teamwork with Client Executives to warm leads and obtain revenue targets. • Provided outside sales up sell opportunity to secure president club award • Exceeded sales expectations by over 60k • Highest ranked customer satisfaction surveys • Recognized among top reps yearly at annual sales meeting • Management received numerous emails and phone calls due to exemplary service and resolution skills • Collaborated with multiple departments to ensure customer issues resolved in timely manner

What they like about Thomson Reuters Micromedex:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

tenacious, Sales professional, consultative selling, big-picture perspective , team player, relationship

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , salesforce, microsoft office, business analyst, account management, payroll, human resources, B2B, presentations, phone closing, Contract and Pricing Negotiations , Cold Calling , uncovering leads, Enterprise-wide Solutions, Relationship Building , project management

These are some of the questions we asked our climbers about their experiences with Thomson Reuters Micromedex: