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Xerox Work Values
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Daily Duties at Xerox:
Responsible for the daily operations of a nation wide wireless call center. I am accountable for the daily operations of over 400 employees and 21 supervisors. Tasked with development of new programs which enable staff to be more productive and lower turnover rates. Analyze the working environment and make changes to better team morale and overall employee productivity. I was also tasked with the creation and implementation of new programs that enhance employee involvement and then monitor the impact on daily operations. Responsible for managing all aspects of call center operations including: Operations, Client Relations, Workforce, Quality and Training. Profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities and recommending and implementing changes to methods for the business unit. Reduced monthly attrition from 11% to 5% by implementing morale boosting initiatives (bonuses, prizes, team contests, etc.). Improved monthly absenteeism from 9% to 3%. Site ranked #1 for 36 consecutive months in absenteeism in ACS Wireless. Developed detailed reporting and implemented quality program initiatives which were instrumental in the site being ranked #1 in CSAT & Issue Resolution amongst Sprint call centers worldwide. Ranked number one site in gross seat per margin profitability.
What they like about Xerox:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Human Resources, Financials, Project Manger, Customer Service, Recruiting, Assistant General Manager
Information about Xerox
Company Rank: Not Available
Average length of employment : 6 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with Xerox:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
