Frontier/Citizens Communications Work Values

Daily Duties at Frontier/Citizens Communications:

Troubleshot, configured, repaired, updated, patched, MS windows-other OS'S as well as Active Directory, SAP, remote access, MS Office & mainframe apps. Provided first point of contact to end-users and dispatched out of area technicians after exhausting all applicable support. Contacted carriers after determining switch, capacity or line problems effecting networks. Successfully configured and supported both wired and wireless networks using dynamic and static IP addressing schemes, creating secure dependable networks capable of secure VPN access for residential and business clients using Cisco, Nortell, Speedstream,and Linksys routers and switches. Sold, installed, configured, updated, patched, diagnosed and resolved problems with security software/hardware, Trend Micro Systems, Mcaffee, Etrust EZ security suites for networks and PCs, preventing hackers, viruses, Trojans, worms and other security threats from entering network and PCs. Supported, setup and troubleshot all Windows and Macintosh Platforms; Windows Vista, XP, 98, 2000, NT Server, NT Workstation, MacOSX , Unix operating systems with advanced knowledge resolving OS errors and incorrectly configured machines, network cards, video cards, sound cards, memory, motherboards and processors. Sold a plethora of communication equipment and software Configured, Converted, updated, patched numerous browser/email clients correctly and resolved browser/email issues on client side and server side. Dealt with Adobe, Bentley microstation as well as Oracle clients as pertaining to the web Updated and configured databases -sold, supported, setup and configured over 25 different types of DSL modems and routers both wired and wireless, creating secure wireless connections using W.E.P., W.P.A, W.P.A.2 Under 802.11 standards, configuring both static/dynamic, public/private I.P. addresses in routers, creating secure access to/from internet/intranet. Managed networks successfully remotely and onsite installing software, software patches and updates. Diagnosed and resolved carrier switching, switch capacity and cabling issues. Provided support for lower level computer and line repair technicians allowing them to complete their work and reduce call volumes and increase sales.

What they like about Frontier/Citizens Communications:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Networking, Telecommunications, Call Center, IT, Desktop

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Frontier/Citizens Communications: