Nationwide Insurance Work Values

Daily Duties at Nationwide Insurance:

Responsible for the management of casualty claims associates including: performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions. Drive technical excellence, manage productivity, conduct open file reviews, reinforce corporate communications, enforce compliance issues, identify and resolve ethical dilemmas, manage general personnel issues. Manage customer complaint/ satisfaction, expense control, monitoring loss cost objectives, and supporting cross-functional and cross-claims specialty coordination. Lead local recruiting teams and actively partner with HR and claims leadership to develop an annual workforce plan.

What they like about Nationwide Insurance:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Management, Insurance Claims, Project Management, Change Management, Customer Service, Negotiations, Negotiation, Relationship Building, Training, Development, Engagement, Reporting

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Nationwide Insurance: