Patient Care Work Values

Daily Duties at Patient Care :

Directed customer operations and organizational development (OD) departments including customer operations managers, training manager, analysts and representatives. Spearheaded customer service vision and strategy. Oversaw the development and management of all customer operations and training programs with accountability for bottom-line factors including performing to service level agreements, reducing costs, efficiency gains, building scalable processes, customer experience, customer retention, service development, employee development and revenue growth. Redefined organizational structures and directed the implementation of best practices, performance management systems, process improvements, quantitative performance measurements and quality assurance programs. Managed upgrades/implementations of Siebel CRM, NEC ACD and proprietary information management systems. Reported to CEO.

What they like about Patient Care :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer operations , Management , Strategic Planning , Continuous Improvement , Process Engineering , Customer Service , Project Management, Employee Development, Technology, Change Management, Consulting, Client Management, Client Services, Lean, Performance Management

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Bookkeeping, Presentation Skills, Business Writing Skills, Organizational Process Design and Development , Sales Force Automation, Sales Interpretation , P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Patient Care :