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Stream International Work Values
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Daily Duties at Stream International:
Managed 4 first level Group Managers, 1 Training Manager and 250+ second level telephone technical support staff providing phone consultation to customer base of 7 OEM hardware and software manufacturers representing daily average call volume of 7100 calls. Managed personnel regarding recruiting, hiring, performance management, team building and career development. Ensured overall adherence to service contracts regarding call handling, service quality and service levels. Provided customer account management including account reviews, problem resolution, performance enhancement, etc. Managed a cquisition and maintenance of tools, Aspect phone system, telco service providers and processes necessary to provide customer support. Worked closely with I/T, Facilities, HR and Telecommunications functional areas to provide coordinated operational support.
What they like about Stream International:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
IT Vendor Management, Contract Management, Vendor Management System, Vendor Selection, Vendor Mangement IT, Risk Management, Operations Management, Customer Relationship Management, Global Sourcing, Sourcing Manager, IT Procurement, Procurement Solutions, Sourcing and Procurement, Global Procurement, Outsourcing, Offshore, SCM, Strategic Management, IT Strategic Sourcing, Business Intelligence, Analytics, Program Management, Nike IT Director, Six Sigma, Lean Six, Financial Services, Banking, Investment Management, Sports and Fitness, Portland, Oregon, Denver, Colorado, Salt Lake City, Utah, Tacoma, Washington, Seattle, Intel, US Bank, IT Director, IT Manager, Director Engagement Management, Master's Degree, Certified Outsourcing Professional
Information about Stream International
Company Rank: 1.0 out of 5
Average length of employment : 1 year
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Stream International:
| 05| | ||
| Were your performance expectations clearly communicated? | 1.0 |
|
| Were you recognized for meeting or exceeding expectations? | 3.0 |
|
| Did you feel like your personal contribution was important? | 2.0 |
|
| Was your career path clearly outlined and discussed? | 1.0 |
| 03| | ||
| I would recommend this as a place of employment. | 1.0 | |
| I believe in the purpose of this organization. | 1.0 | |
| I would work for this organization again. | 1.0 | |
| I feel employees are fairly compensated. | 1.0 |
Climbers who worked at Stream International had these interests:
| Books | |
|---|---|
Change or Die |
Book that delineates that real necessity of adapting to change for individuals as well as organizations. |
| Starting an eBay Business |
Text on the process and the steps necessary to start an eBay business. |
| Developing eBay Business Tools |
Text on the use and development of eBay tools. |
| Outsourcing |
Text on the latest trends and developments related to outsourcing. |
| Using LinkedIn |
Text on the effective use of LinkedIn as a professional networking & business networking tool. |
| IT Internal Consulting |
Text on best practices for providing internal corporate IT consulting to lines of business. |
| Return on Customer |
Text on the use of ROC metrics to drive better bottom line results. |
| Multisourcing |
Text on the meaning and value of viewing outsourcing from a strategic, value add perspective. |
| Websites | |
| Strategic Sourcing Management Master Cert. Course http://www.coggno.com |
Course on stratetgic sourcing management certification. |
| Certified Outsourcing Professional Master Course http://www.iaop-cop.com |
Master course toward becoming a Certified Outsourcing Professional. |
| Six Sigma Black Belt Certification Course http://www.sixsigmaonline.org |
Online Six Sigma certification course. |
