American Express Work Values

Daily Duties at American Express:

Process/business analysis and re-engineering; business analysis for new systems needs. Needs identification and requirements. Managed PWP Amazon capabilities implementation project for Disputes Resolution Network, driving collection of business requirements, facilitating cross-teams requirements and serving of liaison with technology. Designed systems framework for the business infrastructure of ROADs – PEGA. Lead report requirements for ROADs - PEGA, working in partnership with SI and CDM. ROADs reporting. Process optimization through re-engineering. Use of Six Sigma methods and lean principles. Data mining, analysis and model development for operations and process optimization. Development and leadership of projects with cross-operational business units. Support to the merchant’s disputes team to optimize processes and services to reduce inventory.

What they like about American Express:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

American Express, Fortune 500, IBM, Business Analyst, Internet implementations, system implementations, reengineering, business analysis, business design, project management, business architecture, service analysis, service optimization, data analysis, SQL DB, Access, process synthesis, systems requirements, requirement gathering, project leader, entrepreneur spirit, self started, auto motivated, crm, engineering management, enterprise engineering, leadership, miami, cross functional teams, South Florida, Fort Lauderdale, industrial engineer, engineering support, business developer, Agile, lean

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , solution design and architecture, business needs definition , process optimization and reengineering, systems design for business development, Agile Methodology (Scrum), Reporting and metrics development, Cost analysis and CBAs, Product management, Internet/systems implementations, project lead

These are some of the questions we asked our climbers about their experiences with American Express: