Verizon Business Work Values

Daily Duties at Verizon Business:

Conducted service review presentations on a monthly basis on phone and in person. Presented outage summaries to customers providing a lessons learned description to prevent further extended outage time with a network affecting incident. Provide data management of customer network designs in order to provide a more detailed representation of the size and scope of the customers network. This would be shared with the sales team for use in considering new sales opportunities. Managed special projects which entailed preparing agendas, tracking deliverables,and communicate progress on internal teams and external teams in some cases. Provide network studies documented in presentation form to indicate areas of improvement in responsiveness and scalability. and scalability. Have extensive knowledge in Network technology consisting of MPLS, Frame Relay, IP VPN remote access, Metro Ethernet, MAN's LAN's and WANs,and VoIP. Have understanding of UMTS and transport technologies including SONET, SDH, WDW and DWDM. I serve as customer's main point of contact for escalations up to VP level for incident resolution. I provide training to customers on various web based tools provided as a service to the customer. Lead cross-functional groups for customer initiated change management requests in scope and out of scope. Perform implementation and MACD actions on customer services in an as needed basis.

What they like about Verizon Business:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

MPLS, Frame Relay, ATM, IP/VPN, DWDM, Transport Engineer, Ethernet, LAN/ WAN/WLAN

Skills

Presentation, Technology Solutions, Software Implementation

These are some of the questions we asked our climbers about their experiences with Verizon Business: