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Dean Foods Work Values
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Daily Duties at Dean Foods:
Provide on-site software support with 100% travel to end users. Supported helpdesk services 24-7 with high efficiency and 100% customer satisfaction rating •Demonstrate strong customer focus and ability to communicate with multiple levels of the organization. Communicates technical information to both technical and non-technical personnel •Resolve user issues submitted via impact ticketing system, phone, email, chat or in person •Escalate unresolved customer issues and recommend documented solutions and/or alternative procedures to users •Tracked requests using IBM Impact management tool. •Contribute to the department’s knowledge base through research, projects, and documentation •Participated in training of users and new team members •Satisfactorily complete a minimum number of tickets/period based upon group standards while maintaining satisfactory customer feedback of 100% •Excellent communications skills, enjoys working in a team environment, and resolving end user issues. •Over 25 years experience in customer service and technical support. •Strong research and problem solving abilities. •Experience with VPN, IBM lotus notes, excel, word, Citrix, and MS Office.
What they like about Dean Foods:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
RPG/ILE, RPG/IV, RPGIII, RPGII, COBOL/400, Basic, DBU, DFU, RPG, SEU, ILE, CL, PRTF, DSPF, DDM, SQL, Robot, VPN, Implementer, Query 400, Citrix, Desktop Support (Tier Level 2 or 3), Software Delivery Life Cycle (SDLC). QA Testing, 24/7 AS/400 and application support, lotus notes, Well versed in ISeries AS/400 Tools, Microsoft, and Financial and Inventory Packages, Project Management Methodology, AS/400 Robot, and Implementer. Order to Cash with specific understanding of OE, GL, AR, AP, Purchasing, Distribution, Warehousing and MRP. iSeries ERP packages, Software Delivery Life Cycle (SDLC).Design, QA testing, AS/400 Operations, Troubleshooting, supply chain, point of Sales (POS) systems
Skills
Information about Dean Foods
Company Rank: Not Available
Average length of employment : 6 years
Average salary of employees: $80,000
These are some of the questions we asked our climbers about their experiences with Dean Foods:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
