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Dean Foods Work Values
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Daily Duties at Dean Foods:
Provide on-site software support with 100% travel to end users. Supported helpdesk services 24-7 with high efficiency and 100% customer satisfaction rating •Demonstrate strong customer focus and ability to communicate with multiple levels of the organization. Communicates technical information to both technical and non-technical personnel •Resolve user issues submitted via impact ticketing system, phone, email, chat or in person •Escalate unresolved customer issues and recommend documented solutions and/or alternative procedures to users •Tracked requests using IBM Impact management tool. •Contribute to the department’s knowledge base through research, projects, and documentation •Participated in training of users and new team members •Satisfactorily complete a minimum number of tickets/period based upon group standards while maintaining satisfactory customer feedback of 100% •Excellent communications skills, enjoys working in a team environment, and resolving end user issues. •Over 25 years experience in customer service and technical support. •Strong research and problem solving abilities. •Experience with VPN, IBM lotus notes, excel, word, Citrix, and MS Office.
What they like about Dean Foods:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
RPG/ILE, RPG/IV, RPGIII, RPGII, COBOL/400, Basic, DBU, DFU, RPG, SEU, ILE, CL, PRTF, DSPF, DDM, SQL, Robot, VPN, Implementer, Query 400, Citrix, Desktop Support (Tier Level 2 or 3), Software Delivery Life Cycle (SDLC). QA Testing, 24/7 AS/400 and application support, lotus notes, Well versed in ISeries AS/400 Tools, Microsoft, and Financial and Inventory Packages, Project Management Methodology, AS/400 Robot, and Implementer. Order to Cash with specific understanding of OE, GL, AR, AP, Purchasing, Distribution, Warehousing and MRP. iSeries ERP packages, Software Delivery Life Cycle (SDLC).Design, QA testing, AS/400 Operations, Troubleshooting, supply chain, point of Sales (POS) systems
Skills
Information about Dean Foods
Company Rank: Not Available
Average length of employment : 6 years
Average salary of employees: $80,000
These are some of the questions we asked our climbers about their experiences with Dean Foods:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
