Tellabs Operations, Inc. Work Values

Daily Duties at Tellabs Operations, Inc.:

- Provided direct customer contact to discuss technical issues of incorrect equipment/system functionality and operating procedures - Provided evening, night, and weekend pager support once every five (5) weeks for customer problem calls - Directed, over the phone, correct operation instructions or repair techniques to company or customer service technicians in order to resolve customer operating problems

What they like about Tellabs Operations, Inc.:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Trainer, Instructor, Facilitor, Coach, Presenter, Developed, Performance Consultant, Skills Assessment, Customer Service, Instructional Design, Technical Writer, Training Coordinator, Technical Trainer, Project Management, Team Leadership / Motivation, Process Improvement, Presentations Training / Development, Performance Management, Technical Support, Client Relations, Needs Assessment

Skills

Reporting, written and verbal, Microsoft Office , Presentation skills, Design Organizational Process, Software Implementation, Perform the roles of administrator, instructor, and facilitator to interact with my students, Utilize an overhead projector, power point, hands-on activities, flip charts, and group discussion , Complet training needs analysis with subject matter experts and managers, Develop pre-course qualification test and course hands-on activities, Proficient with Micro Soft Word, Power Point, Excel, Outlook , Co-authored an Advanced Maintenance and Operations course that explained advanced troubleshooting techniques, Initiated monthly conference calls with managers and directors to discuss ongoing training concerns, Entrusted with primary and secondary technical account responsibility for nationally known corporations, Furnished direct customer contact via phone and 24/7 pager response, Discussed equipment capability and use with service centers, technicians, and sales distributors, Simulated customer issues in a lab environment, Authored Method of Operation (MOP) and task procedures when not provided by technical documentation

These are some of the questions we asked our climbers about their experiences with Tellabs Operations, Inc.: