Tellabs Operations, Inc. Work Values

Daily Duties at Tellabs Operations, Inc.:

- Entrusted with primary and secondary technical account responsibility for nationally known customers to track and discuss technical problems and issues - Provided direct customer contact to discuss technical issues - Analyzed incorrect equipment/system functionality, and use of operating procedures resulting with root cause analysis reports which included correction procedures - Authored theoretical system operation conclusions to be used by engineers to modify software or hardware functionality to prevent future problems * Simulated customer problem issues in a lab environment to determine root cause * Supervised Field Service Engineers during customer site visits to ensure correct equipment installation

What they like about Tellabs Operations, Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Trainer, Instructor, Facilitor, Coach, Presenter, Developed, Performance Consultant, Skills Assessment, Customer Service, Instructional Design, Technical Writer, Training Coordinator, Technical Trainer, Project Management, Team Leadership / Motivation, Process Improvement, Presentations Training / Development, Performance Management, Technical Support, Client Relations, Needs Assessment

Skills

Reporting, written and verbal, Microsoft Office , Presentation skills, Design Organizational Process, Software Implementation, Perform the roles of administrator, instructor, and facilitator to interact with my students, Utilize an overhead projector, power point, hands-on activities, flip charts, and group discussion , Complet training needs analysis with subject matter experts and managers, Develop pre-course qualification test and course hands-on activities, Proficient with Micro Soft Word, Power Point, Excel, Outlook , Co-authored an Advanced Maintenance and Operations course that explained advanced troubleshooting techniques, Initiated monthly conference calls with managers and directors to discuss ongoing training concerns, Entrusted with primary and secondary technical account responsibility for nationally known corporations, Furnished direct customer contact via phone and 24/7 pager response, Discussed equipment capability and use with service centers, technicians, and sales distributors, Simulated customer issues in a lab environment, Authored Method of Operation (MOP) and task procedures when not provided by technical documentation

These are some of the questions we asked our climbers about their experiences with Tellabs Operations, Inc.: