Humana Inc. Work Values

Daily Duties at Humana Inc.:

Supervised daily activities of 34 claims and customer service employees. Planned work to be performed by employees, setting priorities and preparing work schedules. Assigned work and caseloads based on departmental priorities and requirements, taking into consideration employee's skills, knowledge, capabilities, and complexity of assignment to ensure satisfactory performance and quality standards were met. Established performance objectives and evaluated employee's performance in terms of departmental and team goals, quality and quantity standards, procedural, policy and regulatory compliance, and technical competence. Identified developmental and training needs of employees, providing and making provisions for development and training. Approved employee vacation requests. Interviewed and selected candidates for vacancies and recommended employee promotions or role expansions. Listened and resolved employee complaints. Administered disciplinary measures such as warnings, written reprimands, performance improvement plans, suspensions and terminations. Implemented specific and company-wide wide Human Resource programs in the areas of equal employment opportunity, affirmative action goals, employee benefits, compensation and departmental safety to ensure all employees were treated equally. Informed employees of all aspects of personnel policies of the department, providing advice, counseling, directions, and individual employee coaching and development, mentoring and training, and career pathing. Analyzed trends, prepared reports, and made recommendations to upper management to ensure team met performance guarantees with 96% accuracy. Led departmental transition of 96 associates from badger to CAS system for claims processing services. Coordinated and worked closely with other resource management personnel within the organization, to ensure effective use of available resources and funds were managed in accordance with regulations and client contractual obligations. Received and consolidated input from team members for inclusion in the overall transition plan. Attended and actively participated in meetings, seminars and conferences related to process improvements, impacts of changes in budget objectives, resources, and made recommendations involving departmental progress and processes. Analyzed, interpreted and made decisions based on industry Federal and State laws and company-wide policy and procedures. Built and maintained strong working relationships with internal and external clients, and vendors.

What they like about Humana Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Relationship building, Facilitation, Consultation, Project managment, Fluent communicator, Product development, Implementation and execution, Communications, Quick connector, Customer service, Benefit solutions, Extensive healthcare insurance knowledge, Strategic, Management and leadership

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Leadership , Relationship Building, Facilitation , Project Management, Implementation and executing activities, Communication plans, Managing vendors, Customer Service, Healthcare insurance benefit solutions, Supervisory

These are some of the questions we asked our climbers about their experiences with Humana Inc.: