Humana Inc. Work Values

Daily Duties at Humana Inc.:

Led a seven member cross functional team in development of an electronic communication platform to 1,652 large group employer clients with total revenues equaling $5 billion. Analyzed trends, best practices, insights, and research on customer behaviors in development of marketing strategy plan. Prepared reports and made recommendations to present to Senior Management for project funding and resource approval. Independently, carried out budget objectives to reflect the marketing strategy tasks and milestones. Coordinated and worked closely with internal and external clients to ensure effective use of available funds and those funds were managed in accordance with contractual guidelines. Built and maintained strong working relationships with internal and external clients, and vendors. Transitioned employer newsletter focus to interactive platform resulting in internal efficiency and savings to Humana, yielding $15,000 per issue/$90,000 annually. Migrated format from print to electronic version. Achieved readership of 32% from February 2009 to February 2010, exceeded industry average by 7%. Improved year to year client penetration by 6% from 1,407 to 1,510. Transitioned the editorial process from issue-by-issue editorial decision to an editorial calendar approach that identifies content based on areas of focus for the business and timed according to the Sales Cycle. Led and managed business to business program development, working with internal cross-functional teams and external vendors. Attended meetings and actively participated in marketing planning activities related to project progress, impacts or changes in funding and resources, and made recommendations to ensure marketing programs were executed in accordance with Corporate Marketing guidelines. Implemented and executed consumer marketing programs for Federal Employees Health Benefits Plan (FEHBP), Key Accounts, and Central and Midwest markets in collaboration with sales, internal and external clients and vendors. Planned and delivered presentations to clients in strategy meetings. Worked with diverse audience in developing and coordinating marketing programs through promotional materials, brochures, newsletters, direct mailers, advertisements, onsite visits, and participated in market and company-wide events. Developed a consultative partnership with the Sales Director of the Federal Employees Health Benefits Plan (FEHBP) to improve program, resulting in an annual savings of $239,825. Company representative at open enrollment meetings at Army bases and Federal agencies, answering member questions relating to the Federal Employees Health Benefits Plan. Managed budget, copy, design, print and fulfillment of FEHBP open enrollment and promotional materials within 32 markets, including Puerto Rico. Consulted with Office of Personnel Management (OPM) to ensure company contract brochure template, market advertisements and vendor print instructions were in accordance with OPM guidelines for all healthcare carriers participating in the FEHBP program. Managed effective use of available funds and those funds were managed in accordance with OPM contractual guidelines. Built and maintained strong working relationships with vendors, internal and external clients. Executed 275 custom employer group open enrollment campaigns through collaboration with internal teams, resulting in successfully enrolling 745,837 members during the time period of October to December in 2008. Represented company at open enrollment meetings, trade shows and invitational functions. Collaborated and enhanced member benefit booklet by leveraging vendor technology, resulting in $15,000 annual savings in process improvements. Improved utilization of marketing program, resulting in annual savings of $21,900. Managed team budget and actively participated in managerial meetings during manager maternity leave. Trained summer intern and new associates on internal processes, procedures and guidelines relating to Corporate Marketing standard and custom open enrollment campaigns.

What they like about Humana Inc.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Relationship building, Facilitation, Consultation, Project managment, Fluent communicator, Product development, Implementation and execution, Communications, Quick connector, Customer service, Benefit solutions, Extensive healthcare insurance knowledge, Strategic, Management and leadership

Skills

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Software Implementation, Leadership , Relationship Building, Facilitation , Project Management, Implementation and executing activities, Communication plans, Managing vendors, Customer Service, Healthcare insurance benefit solutions, Supervisory

These are some of the questions we asked our climbers about their experiences with Humana Inc.: