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24/7 Real Media Inc Work Values
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Daily Duties at 24/7 Real Media Inc:
• Efficiently directed domestic and offshore Tier I and II application support, responding to over 1,000 issues monthly. • Monitored, enforced and optimized top-notch customer service to achieve and maintain outstanding customer satisfaction rating of 5.38/6.00 for 2008. • Scheduled and arranged training for offshore resources to achieve required support levels. • Developed, evaluated and supervised top-performing personnel, crucial to maximizing customer retention as well as company reputation and growth. • Reliably served as escalation point for critical issues to expedite resolution. • Introduced weekly open forum discussions to enhance team cohesiveness and communication. • Performed regular trending and analysis of reported issues to assess and elevate customer satisfaction levels. • Expertly administered user accounts to achieve and maintain SOX compliance.
What they like about 24/7 Real Media Inc:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Remedy, Support, Salesforce, Help Desk, SLA, Performance Reporting, Coaching, Excel, MS Office
Information about 24/7 Real Media Inc
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $75,000
These are some of the questions we asked our climbers about their experiences with 24/7 Real Media Inc:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
