American Express Work Values

Daily Duties at American Express:

 Coordinated and conducted Total Quality Management methodology training within the core business unit. Designed and facilitated courses such as A.E.Q.L. Leadership, Continuous Process Improvement, Team Training, & Statistical Process Control. Establishment Services Leader:  Supported all establishments across Latin America and Caribbean markets. Managed four departments including new Merchant Accounts, Telephone Service Center, Customer Service, and Debit Balance Collections. Collaborated closely with marketing and sales departments to meet organizational objectives and targets. Initiated multiple process improvements and strategic product offerings that reduced costs and increased revenues. New Account Leader:  Leading and providing adequate staffing of an approved headcount budget of 25 employees to support and achieve the timely and accurate processing of American Express applicants. Reduced overall processing time frames of an application by 45%, while exceeding card acquisition goals by 130%. During my American Express Tenure participated in a Management intern program with responsibilities such as Credit & Collection analyst, Training Specialist, and Computer Based Instructor, Telephone Service Center, Customer Service.

What they like about American Express:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

International Business , Account Management , Product Marketing , Financial Payments Executive, Business Development , Education

Skills

These are some of the questions we asked our climbers about their experiences with American Express: