American Express Work Values

Daily Duties at American Express:

 Coordinated and conducted Total Quality Management methodology training within the core business unit. Designed and facilitated courses such as A.E.Q.L. Leadership, Continuous Process Improvement, Team Training, & Statistical Process Control. Establishment Services Leader:  Supported all establishments across Latin America and Caribbean markets. Managed four departments including new Merchant Accounts, Telephone Service Center, Customer Service, and Debit Balance Collections. Collaborated closely with marketing and sales departments to meet organizational objectives and targets. Initiated multiple process improvements and strategic product offerings that reduced costs and increased revenues. New Account Leader:  Leading and providing adequate staffing of an approved headcount budget of 25 employees to support and achieve the timely and accurate processing of American Express applicants. Reduced overall processing time frames of an application by 45%, while exceeding card acquisition goals by 130%. During my American Express Tenure participated in a Management intern program with responsibilities such as Credit & Collection analyst, Training Specialist, and Computer Based Instructor, Telephone Service Center, Customer Service.

What they like about American Express:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

International Business , Account Management , Product Marketing , Financial Payments Executive, Business Development , Education

Skills

These are some of the questions we asked our climbers about their experiences with American Express: