Kinectic Concepts, Inc (Kci Usa) Work Values

Daily Duties at Kinectic Concepts, Inc (Kci Usa):

Service Operations Manager s Oversaw and directed all service operations while managing 15 direct reports driving effort to create a cohesive and productive infrastructure. s Administered and tracked a $1.2 million annual operating budget. s Led strategic planning efforts by aligning business goals and corporate activity to achieve revenue, profit, and growth objectives. s Improved customer service and led retention efforts by seeking and using customer feedback to build strong business relationships; created and enforced processes used to drive high customer service team performance. s Managed quality control programs using key metrics and root cause analysis to identify and resolve issues resulting in improved product quality and production. s Developed and implemented tools and processes to effectively measure improvement subsequently adopted regionally and nationally. s Led recruiting, hiring, and training of all service team members; evaluated performance and conducted reviews. Key Accomplishments: - Saved $300,000 annually and improved efficiency by enhancing processes across customer service, cost, and compliance metrics. - Championed the development of Operation P.R.E.P. (Product Readiness is Everyone’s Priority); a program designed to enhance accountability, optimize patient-ready inventory, and maximize customer service. - Realized a 33% improvement in acute and home delivery and pick-up hours analyzing customer ordering patterns and aligning delivery routes accordingly. - Achieved recognition for consistent achievement and success and named Service Manager of the Year and Service Center of the Year in 2007, Service Manager of the Quarter in both the 4th quarter of 2006 and second quarter of 2007, and the Operational Compliance Award in the third quarter of 2007.

What they like about Kinectic Concepts, Inc (Kci Usa):

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Process Improvement, Profit & Loss Management, Strategic Planning, Customer Service / Retention, Data Analysis, Staff Development

Skills

Business Development, Strategic Planning, Organizational Process Design, Reporting, Balance Sheet Responsibility, Microsoft Office , Presentation Skills, Business Writing Skills, Design Organizational Process, Business Analysis, Software Implementation, Requirements Analysis & Specification

These are some of the questions we asked our climbers about their experiences with Kinectic Concepts, Inc (Kci Usa):