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Sprint Work Values
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Daily Duties at Sprint:
Provided first and second tier support to Sprint employees for problem solving of the voice mail and PBX systems. Performed installs, deletes, moves, adds, and changes. • Administered nationwide Octel (Avaya), Cisco Unity and Nortel CallPilot voice mail systems and Cisco IPCC, Nortel and NEC PBX systems. Provided assistance to customers with phone and voice mail issues. • Established the “Best Practices” process documentation. System Subject Matter Expert (SME) for Exceptions Team and Corporate Dialer Directory assistance. Provided project management for new processes in Voice Support department. Ensured all documentation was current and engaged the best possible solutions for problem solving. • Partnered with field technicians to resolve PBX and voice mail issues. Coached new users on voice mail and telephone features. SME for Telecommuting voice mail process, Octel and Nortel CallPilot voice mail, Nortel Meridian and DMS PBX systems, NEC PBX systems, Meridian ACD Callcenter systems, Intecom Callcenter ACD systems and in-house computers. Provided leadership and training to analyst on all the systems. • Prepared and presented PowerPoint presentation to department to train on INTECOM ACD and Meridian ACD systems. Provided training to department for the Callcenter systems. Mentored subordinate analyst to strengthen programming skills. Provided field trip experience to the analysts and answered maintenance questions.
What they like about Sprint:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Information about Sprint
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Sprint:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
