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Sprint Work Values
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Daily Duties at Sprint:
Provided first and second tier support to Sprint employees for problem solving of the voice mail and PBX systems. Performed installs, deletes, moves, adds, and changes. • Administered nationwide Octel (Avaya), Cisco Unity and Nortel CallPilot voice mail systems and Cisco IPCC, Nortel and NEC PBX systems. Provided assistance to customers with phone and voice mail issues. • Established the “Best Practices” process documentation. System Subject Matter Expert (SME) for Exceptions Team and Corporate Dialer Directory assistance. Provided project management for new processes in Voice Support department. Ensured all documentation was current and engaged the best possible solutions for problem solving. • Partnered with field technicians to resolve PBX and voice mail issues. Coached new users on voice mail and telephone features. SME for Telecommuting voice mail process, Octel and Nortel CallPilot voice mail, Nortel Meridian and DMS PBX systems, NEC PBX systems, Meridian ACD Callcenter systems, Intecom Callcenter ACD systems and in-house computers. Provided leadership and training to analyst on all the systems. • Prepared and presented PowerPoint presentation to department to train on INTECOM ACD and Meridian ACD systems. Provided training to department for the Callcenter systems. Mentored subordinate analyst to strengthen programming skills. Provided field trip experience to the analysts and answered maintenance questions.
What they like about Sprint:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Information about Sprint
Company Rank: Not Available
Average length of employment : 10 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Sprint:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
