Met Life Home Loans Work Values

Daily Duties at Met Life Home Loans:

At peak of tenure, managed more than 100 underwriters and 8 managers. Promoted consistency, standardization and quality of policies and procedures. In 2005, reporting lines were modified and regions were downsized from 18 to 8. Created and implemented new operating standards for 4 regions (14 states) prior to Director of Business promotion. Company provided underwriting of conventional, FHA, VA, USDA and jumbo portfolio loans, up to $4 million in value. * Initiated and implemented new policies for rush requests, file escalation reviews, reporting turn times and a standards conditions list. * Engaged with sales force in addressing their concerns on loan and service issues; served as liaison between sales and corporate. * Promoted morale between processing and underwriting departments by having departments collaborate in Identified processors' training needs and had underwriting staff train the processors in calculating income, self-employment income appraisal reviews, fraud red flags * Assisted sales team on outside sales calls. oached, developed and directed 3 teams with 10 direct reports: Special Project, Quality Assurance and Cure Process Resolution teams. Directed activities by traveling to corporate office in Dallas every week during tenure. * Initiated and implemented processes and procedures that generated a consistent quality product for investors by reducing repurchases and salability issues. Special Project Team: - Underwriting Standard Process Flow / Post Implementation-designed the entire flow process used in training more than 200 employees (underwriters, supervisors, underwriting managers). Set up post reviews and reported field progress to senior management. - New Underwriting and Training-trained all new underwriters in various industry software applications. Began pilot training at Dallas corporate and expanded training to Phoenix, Chicago and Los Angeles offices. Quality Assurance Team: - Quality Assurance Process-checked the quality of the files underwritten with the use of an outsourcing group and 22 internal quality assurance analysts. Cure Process Resolution Team: - Cure Process Resolution Process-responded appropriately to all internal quality control audits. * Built relationship with outside vendors to handle overflow; trained vendor-partners in company systems, processes and policies to ensure consistency and maintain standardization. * Conducted team meetings on an individual basis. Meetings resulted in the creation of new training materials, a more thorough review and streamlining of processes and the maintenance of consistent training schedules. * Assisted in interviewing and hiring for all teams; directly hired and managed Special Project Team members.

What they like about Met Life Home Loans:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Regional Underwriting Manager, Director of Mortgage Underwriting, Director of Business Procedures, DU, LP, GUS, Agency Guidelines, Powerpoint, Webinar Training

Skills

These are some of the questions we asked our climbers about their experiences with Met Life Home Loans: