Sprint Work Values

Daily Duties at Sprint:

Worked as a part of a Call Center Operations Management Team responsible for the day-to-day operations of a team of representatives handling customer service inquiries and problems via telephone or e-mail and resolving complex or sensitive customer inquiries. I was responsible for planning, directing, supervising, coordinating and evaluating the work flow of the customer service team to meet operational requirements as well as identify and recommend operational improvements. Additionally, developed telephone sales or negotiation skills of the service representatives and motivated representatives to obtain sales or service goals. Established and conducted training for international vendor partners in Mexico and other areas. Managed and scheduled use of classroom and other learning facilities and equipment. Facilitated and tracked level 1-3 assessments. Managed academic and administrative records for training and departmental operations. Trained, developed, and counseled over 350 employees for positions Customer Service and Sales for PCS Wireless communications. Established and maintained tracking database for company's suggestion improvement program. Performed collections reviewing status of delinquent accounts and initiated collection actions. Received calls regarding delinquent customer accounts and securing payments. Researched disputed delinquent account balances and corrected any errors. Prepared correspondence on delinquent accounts. Made payment arrangements according to company policy. Performed billing adjustments in accordance with company policy. Received numerous departmental and customer service awards. In the supervisory role, I maintained a positive, problem-solving approach and spirit of cooperation in a team environment.

What they like about Sprint:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Account Executive, Negotiations, Vendor Relations, Supervisor, World Class Customer Service, CorporateTrainer

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Individual Performance Planning, Customer Relations Training, Prep Coaching, Billing, Corporate Diversity Training, Basic Human Relations, Interviewing, Account Retention , Account Negotiation

These are some of the questions we asked our climbers about their experiences with Sprint: