Pcdi Work Values

Daily Duties at Pcdi:

• General HR duties • Training New hires in both basic and advanced Customer Service skills, software package, and telephony skills • Providing customer service to students through the progression of training • Developed system tracking for equipment in addition to general office duties • Managed academic and administrative records for training and department operations. • Worked as the liaison between supervisor and management. • Provided Quality Assurance and policy enforcement of Training Facility regulations • Maintain supply cores, tracked equipment, set up and implemented SOP & MOPS, delivered monthly, quarterly, and weekly reports. • Troubleshooting customer complaints with company guidelines

What they like about Pcdi:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Account Executive, Negotiations, Vendor Relations, Supervisor, World Class Customer Service, CorporateTrainer

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Individual Performance Planning, Customer Relations Training, Prep Coaching, Billing, Corporate Diversity Training, Basic Human Relations, Interviewing, Account Retention , Account Negotiation

These are some of the questions we asked our climbers about their experiences with Pcdi: