West Virginia University Work Values

Daily Duties at West Virginia University:

* Provide supervision for ATS Solutions Support group, responsible for business analysis, functional development, deployment and support of Administration and Finance applications implemented and/or supported centrally; and of training, communications, helpdesk activities and desktop support for units within the Administration and Finance division – of mission-critical systems of Human Resources, Accounting, Finance, Budget / Treasury Operations, and Facilities. * Provide leadership and supervision for a team of Business Analyst and Training professionals by effectively managing daily operations of the Solutions Support group including, training, mentoring, motivation, team-work and consistent support of staff development evaluation/appraisals, and recruitment; responsible for overall direction, coordination, and evaluation of functional developers, while encouraging staff empowerment to express initiative and creativity. * Collaborate with University and ATS management in the development and maintenance of the University's strategic plan with prominence on the Administration and Finance strategic plan. * Advance policy, standards and best practices creation for technology business solutions. * Accountable for establishing unit goals and objectives based on institutional, division and department priorities. * Perform administrative responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding / disciplining employees; addressing complaints and resolving problems; ensuring participation in professional development programs and interdepartmental/divisional teams. * Create and administer detailed work/project plans for all business solutions development operations and projects; ensure that all projects include requirements analysis, design, test (QA), documentation, and training. * Work with internal business partners and ATS management to ensure understanding of business requirements and to continually improve service levels. * Create / support web sites that provide necessary / appropriate information to staff, faculty and students on systems supported; work collaboratively with staff, faculty and students of the University to provide/improve necessary services. * Develop, present, preserve and exercise day-to-day management of ATS Solutions Support group budget. * Provide leadership and direction in the following areas to professional staff trainers and Manager, Solutions Support Training: * Development of training material content and delivery on systems developed and administered by ATS. * Development of a Strategic Education Plan for Administration and Finance for all systems supported by ATS including but not limited to Oracle modules at all campus locations. * Develop and maintain a partnership with the Office of Information Technology. * Development of new institutional policies or revision of current policies as they relate to the user education/support and communication programs * Analyze, recommend, and effectively utilize information technology solutions to projects critical to the mission of administrative areas of the university and in leading edge training software.

What they like about West Virginia University:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Facilitator, Project Management, Organizational Leader, Performance Driven, Planning, Training, Organizing, Change Management, Critical Thinking, Business Process Improvement, Data / Process Modeling, Application Development, Master Data Management, Classroom Instructor, Consultant, Contract Negotiation, Performance Planning, SAP, SharePoint, i-Graphics, Visio, Oracle, SQL, PL/SQL, MS (Word Excel Project PowerPoint), Meta-data Management, Business Intelligence, Staff Management, Domestic Management, International Staff Management, Customer Service, Director, Manager, Technical Writer

Skills

Leadership , ▪20 years experience of management and being a technical professional, ▪Established Project Management experience in complex systems and interface implementations – done flawlessly, on time and within budget, Strong track record in support of business objectives utilizing state-of-the-art computer technologies., Experienced staff management abilities (global and matrix managed teams), Excellent leadership, planning, training, organizing and change management skills, Superior organizational, communication, interpersonal, multi-tasking, decision-making, facilitation, collaboration, and problem solving capabilities, Superb motivational, mentoring, training, and team-building abilities, Adept capacity to communicate and present effectively throughout an organization including C-level., Strong people skills for building and maintaining effective teams and customer relationships and for issues / conflict resolution., Critical Thinking (apply reasoning to unfamiliar ideas, opinions, in an open-minded way)., Delegating (includes being equitable as possible, stretch assignments, leadership building)., Writing (Technical, Professional), Presentations (including presentation development)., ▪Creativity, Abstract / Forward Thinking

These are some of the questions we asked our climbers about their experiences with West Virginia University: