Kaiser Permanente Work Values

Daily Duties at Kaiser Permanente:

> Wrote, designed and produced system and software training classes. > Executed daily operations of systems monitoring. > Was instrumental in completing software inventory for all systems in-house. > Trained and managed 7 field technicians and achieved significant improvements in their productivity. > Reviewed all systems charts and programs prior to their implementation and gave tentative approval. > Supervised 7 employees, scheduled work hours and resolved conflicts. > Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. > Successfully managed a 27 person team during building relocation project. > Consulted with users, management, vendors, and technicians to assess computing needs and system requirements. > Reviewed project plans in order to plan and coordinate project activity. > Evaluated data processing proposals to assess project feasibility and requirements. > Prepared and reviewed operational reports and project progress reports. > Responsible for inventory maintenance and budget. > Directed daily operations of department, analyzed workflow, established priorities, developed standards and set deadlines. > Refurbished laptops, desk stations, test stations, and various computer components. > Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network. > Designed, implemented, maintained, and upgraded databases for several Departments using Microsoft Access and Excel. > Performed troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components. > Repaired and upgraded hardware and software for PC systems. > Installed and interfaced computer hardware including multimedia, memory and video components and systems. > Developed procedures and practices for testing reliability and stability of software components and interfaces for network environments. > Performed troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions. > Did software and hardware installation, end-user support and training, supporting and customizing VB/MS Access. > Maintained all CAT-5 and infrared ports around the station using the punch down tool and other related tools, serviced all quad racks, battery chargers and kept track of stock items. > Provided technical support to end-users in hardware/software proficiency. > Researched and recommended software fixes for issues with various departments. > Purchased equipment and supplies, maintaining effective inventory control. > Maintained and setup new user security accounts for Windows NT 4.0 Server and Windows Server 2003. > Presented and expedited solutions to licensing software issues. > Performed troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems and network system components. > Prepared and presented status reports at management meetings. > Administered all Desktop related functions including hardware and software set-up and configuration. > Performed troubleshooting on network connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions. > Provided technical support for problems with sound cards, video cards, network cards, modems, hard drives, hard disk controllers, and PCI bridges. > Added hardware to computer systems such as: hard drives, video cards, sound cards, SCSI devices, printers and scanners. > Maintained software licensing records. > Worked with Citrix to assist users in multiple states. > Supported Lotus Notes and Exchange for user email platforms. > Worked with Windows 2003 server and Active Directory. > Used Veritas to design and maintain backup schedules. > Supported all Microsoft Suite software.

What they like about Kaiser Permanente:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Computer Technician, Computer Support, Project Management, IT Management, HelpDesk Lead

Skills

Requirements Analysis & Specification, Leadership , Strong Interpersonal Skills, Strong Communication Skills, Organizational Skills, Effective Team Member, Results Oriented

These are some of the questions we asked our climbers about their experiences with Kaiser Permanente: