Citibank Work Values

Daily Duties at Citibank:

• Manage day-to-day activities of all Operations from point of checks deposits to final delivery of items to the Federal Reserve Bank and also responsible for all investigations and resolution of Customers Complaints. • Cultivate strong internal and external customer’s relationship through continuous contacts, follow-up, feedback, contracts negotiations and business entertainment activities. • Supervise the hiring and training of Temporary staff and office support personnel; institute all procedures for service team resulting in a knowledgeable staff and higher quality service levels. • Ensure very robust Control environment at the Processing site. Co-ordinate the quarterly risk, control and self assessment (RCSA) and continuity of business (COB) activities; also ensure semi annual reviews. • Establish new processing techniques; as such reduced overtime expense by 20% three years consecutively. Collaborate with other areas of the Bank to meet the common goal of Customer’s Satisfaction.

What they like about Citibank:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Excellent communication skill, Good time management, Team Leader, Project mnagement, Process improvement & re-engineering, Quality assurance

Skills

microsoft excel, word, power point, Financial Management and Reporting, Quality Assurance and Operations Management, Good knowledge of regulatory environment, Managing People, Team Collaboration, Coordination and Relationship building, Project Management – MS project/Gantt Chart/CPM

These are some of the questions we asked our climbers about their experiences with Citibank: