Estee Lauder Companies Work Values

Daily Duties at Estee Lauder Companies:

• Transition role. Assignment: build up a unified and decentralized production support team in APAC. • Recruited, organized and managed the support team (50 direct reports) across 9 different countries. • Ensured support service delivery to each Estee Lauder affiliate brands and offices. • Defined the specifications and requirements of a regional Knowledge Transfer plan and a team training plan. • Conducted an assessment on the scope of supported applications (legacy systems, JDE, RetailPro, CRM, POS...), and regional support resources in APAC. • Setup, organized and supervised the whole regional Knowledge Transfer documentation phase. • Completed in 2.5 months the APAC support Knowledge Base documentation covering 270 applications. • Implemented dedicated tools and defined all the business processes for the new technical support team according to Estee Lauder global standards. • Setup service provisioning through an outsourced central service desk in Malaysia. • Assigned the team to SOX compliance and crash disaster recovery related activities. • Planned and executed the setup and training of software tools: Processes management, Time management, MS SharePoint and Support Ticket management system. • Implemented various communication means, KPIs, internal business processes and lines of report. • Organized and participated to the Team yearly performance appraisal.

What they like about Estee Lauder Companies:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

business development, team management, Asia, internet based applications, CRM, SaaS, ERP, Social media

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Excellent knowledge and experience with MS Office, MS PowerPoint, MS Project, MS SharePoint, Business Objects, SalesForce. Solid background in ecommerce, digital marketing, social media, SEO, and Google Analytics. Experience in various web-based applic

These are some of the questions we asked our climbers about their experiences with Estee Lauder Companies: