Verizon Business Work Values

Daily Duties at Verizon Business:

ERASMO (RAZ) HERNANDEZ 21423 S.W. 128th Place 305-989-5861 Miami, Florida 33177 EHernandez_Raz@Hotmail.com CAREER SUMMARY Award-winning Voice and Data Communications Technology Program / Project Manager known for Management, Customer Service, Team Development, Service Delivery, and Sales Support results. Oversaw implementation, support, and team development on leading-edge telecommunication products designed for utilization in U.S. and World Markets. Expertise in change management documentation, 3rd party vendor management, process development, and process improvement. Bilingual English and Spanish. TECHNICAL SKILLS Communication Protocols: ISDN, SS7, SIP, TCP/IP, Nortel & Cisco Routers. Communication Solutions: PABX, Fiber Optic, CAT5, Class 4 and Class 5 Switches, Voice over IP, Internet Dial Access Systems and Satellite Networks, Private Line, ATM, VOIP, IP, MPLS and Frame Relay from an STM-1 down to a 64K level. Telecommunication standards: ANSI and ITU. PROFESSIONAL EXPERIENCE VERIZON BUSINESS, Miami, FL 1/2005-4/2010 Consultant Program Manager Managed contract terms and conditions for overall implementation of the contract. Key projects include: Change Manager- jetBlue - $15M - 6 year contract Project: conversion of the jetBlue network to the Verizon Business network Led team that oversaw the conversion of the jetBlue communications network from jetBlue to Verizon Managed Services. Obtained approval from the jetBlue Change Advisory Board and updated their internal change management system, Remedy; also updated information to Total View, a Verizon internal change management system. > Represented Program Management Office (PMO) on the daily Committee Advisory Board (CAB) and ensured all approvals were received. Supported all after hours & weekend change activities. > Migrated the reservation platform to Sabre Sonic’s Customer Service System (CSS) – a system of more than 100 computer applications containing millions of customer reservations. > Over 200 changes completed on time representing 98% of changes that were part of the contract. Consultant Project/Program Management – Allstate - Retaining Base Revenue $8M +Increase 2 year contract Project: conversion of Allstate’s Agents from Allstate supported to Agent supported > Converted 13K agents from Allstate infrastructure to agents own technology. Managed all PMO escalations that were not addressed by normal escalation channels as provided to the Allstate agent. Completed 2 months ahead of schedule. Retained $2.5 M in revenue. > Rolled out and trained the Highlands Ranch/San Antonio group to handle the billing disputes for the Agent Choice Technology program. Contributed to trouble ticket resolution from 5.7 days > 1 day. > Earned a Management High Achievement award (Ovation Level)   MCI CORP., Miami, FL 2/2000-12/2004 Consultant Project/Program Management – Bright House Network - $5M - 3 year contract Project: conversion of Voice and Data network to Managed Service network > Documented the change management process and the day-to-day operations processes. Served as point of contact within PMO for issues relating to the change management and day-to-day operations. Supported the Time Warner Cable program. Leveraged Bright House documentation for Time Warner Communications. > Earned a Management High Achievement award (Ovation Level) ERASMO (RAZ) HERNANDEZ PAGE TWO Consultant Project/Program Management – Avis Corp - $3M - 4 year contract Project: conversion of their Voice and Data network to MCI’s Managed Service program > Recorded the change management process and the day to day operations processes. Point of contact within PMO for issues relating to the change management and day to day operations. WORLDCOM, Piscataway, NJ 11/1997 - 1/1999 Consultant Project/Program Management – Dow Chemical - $4M 2 year contract Project: conversion of Dow Voice and Data network to WorldCom Managed Service program > Documented the change management process and the day-to-day operations processes. Served as point of contact within PMO for issues relating to the change management and day-to-day operations. > Traveled weekly from NJ to Michigan for 6 months. Obtained information about network, took pictures and performed complete due diligence. > Successfully delivered a complete due diligence and collaborated with Dow Chemical to also deliver a transition plan and a change management process. > Earned a Management High Achievement award (Ovation Level) MCI INTERNATIONAL, Piscataway, NJ 7/1994 - 10/1997 Consultant Project/Program Management – Bechtel 9.2 meter Earth station $3M - 2 year contract Project: conversion of their Voice and Data network to our Managed Service program > Managed installation of a 9.2 meter earth station in India. Bechtel and MCI had contracted this earth station, but never checked with the Indian government, where it was not legal for a private company to own an earth station. Negotiated a contract with the President of VSNL, and was able to sell the earth station to VSNL for negotiated price. VSNL leased the earth station back to MCI, who leased it to Bechtel. > Resolved issues with Indian government for the earth station within 2 days, $250K under budget, and 3 months ahead of schedule. > Earned Engineer of the Year Award. Consultant Project/Program Management – JP Morgan $5M - 3 year contract Project: conversion of Voice and Data network to Managed Service program Documented change management process for voice network. Processed 3245 “A” changes which were minor & non impacting changes and 1878 “B” Changes which were more complex, multiple voice circuits implementations; established “Hot” phones for their Money exchange department. > Earned the President’s Award. EARLY CAREER HIGHLIGHTS Project Manager MCI WorldCom, Piscataway, NJ Project Manager General Electric, Piscataway, NJ Lead Technical Admin RCA Glaucoma Systems, Inc. Piscataway, NJ Various Admin Positions RCA Global Communications, Inc. NY, NY EDUCATION/CERTIFICATIONS/TRAINING Business and Marketing Coursework College of Staten Island, Staten Island, NY ITIL V3 Foundation Certification EXIN – Vendor Dr. Kara’s Effective Negotiations Course AMA - Vendor The Seven Habits of Highly Effective People Steven Covey - Vendor The Customers Voice Verizon Business – Internal Training CPNI Training Verizon Business – Internal Training Program Management for Complex Programs ESI - Vendor Management Fundamentals and Franklin Time Management Time Franklin – Vendor Voice and Data Networking MCI – Internal Training

What they like about Verizon Business:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

ITIL V3, Project Manager, Program Manager, Change Manager, Process Manager, Documentation

Skills

Sales Support, Software Implementation, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon Business: