Hayes Software Systems Work Values

Daily Duties at Hayes Software Systems:

Hayes Software Systems, Austin, TX Director of Research and Development Responsible for managing software engineer team-3 years—Oversaw significant improvement in quality of products—less defects and more features added. Under my leadership, we shipped the first application update that did not require an immediate hot fix package. Conducted different types of meetings including team meetings, staff meetings, stand up meetings, one on one meetings, and annual meetings. Teaching manager of several projects and products. Staff development and adjustment of headcount during company tenure—responsible for hiring for department. Executive Committee member- weekly, short term, long term goals focus. Responsible for team development including motivation, fostering team goals, reviews and removal of team impediments. Heightened ability to work on many different projects simultaneously. Responsible for the development of products to make us more automated - data conversion tool, master titles, Team Foundation Server, test case repository. Currently working on improving our product implementation (project management) system. Responsible for Pre-Sales Technical Support Work with consultants/Quality Assurance people to develop process for testing products. Stakeholder in new product development--work with product manager to determine what features can be added by R&D department. Project Manager --website application implementation. Including kickoff meeting with client, data integration, data conversion, server set up, maintenance plan, constant communication with clients. Agile Development Expert Member of Agile community - responsible for spearheading the agile development process in R&D. Utilize Scrum and methods specific to our company; responsible for maintaining the Scrum environment including sprints, retrospectives and removal of obstacles that prevent software engineers from completing their tasks. Liaison with Partners Austin Sky --work with partners to make them more successful. Blue Lock -coordinated work on our hosting facility. Customer Support Started with Hayes in Customer Support and R&D department -performed all levels of customer support; also conducted product training classes - transitioned to R&D Cross training of other departments team members by integrating R & D tasks into customer support team knowledge base. Conducted technology learning classes for sales people - TIM(Technology Information Meeting). Continue to be 2nd tier customer support. Duties included training on Software for both internal and external clients. Software Development in tandem with other roles at Hayes Software Systems Products developed: EZImport, Tipwin, PupilSafe, Parkit, TipWeb. Development Process - worked with others in development of software development process always looking for ways to refine the process.

What they like about Hayes Software Systems:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

manager, sql server, project, training, customer support, agile

Skills

These are some of the questions we asked our climbers about their experiences with Hayes Software Systems: