At&T/Sbc/Pacific Bell Work Values

Daily Duties at At&T/Sbc/Pacific Bell:

I was responsible for service management of National customers. I served as primary customer service contact & attain positioning as the customer advocate to accomplish service objectives. I supported Global Sales teams revenue and strategic initiatives. Provided appropriate account service by implementing plans, gathering data & in analysis, development of initiatives & reporting of results. Decided service strategies to attain objectives and accountable for customer satisfaction w/all SBC service and product offerings. Maintained a comprehensive understanding of each customer�s network and operation of all services purchased from SBC. I developed service plans to protect and grow revenues allows enhanced customer satisfaction. As the customer's advocate within SBC monitor and evaluate customers network performance levels & address customer service performance deficiencies. I provide resolution of complex voice & data networking problems & responsible for removing roadblocks & managing many escalations. 24 x7 allows the ability to stay engaged & involved with the resolution of service problems as they arise. I provide letters, post mortems and presentations. I am experienced in Special Services, voice/data networking, MLPS, VOIP, strong leadership skills in high intense, demanding environment, customer contact. Quick decision making to establish priorities & I communicate with all levels of management effectively. I involve extensive analytical/problem solving skills, team building/leadership skills, conflict & mediation skills for problem resolution. Strong interpersonal & persuasive skills. NAC/MAC procedures for voice, data, CPE, internet. I understand many product applications, Network/Ops, plant, CO Ops, CPE, Premiere serve products, network interfaces & options, SONET, ATM, LAN/WAN, TIRKs, LMOS, AS400, WFA. Training: some CCNA, Trends, Applications In Technology & most PremierServe. Passed ESM test - SBC Engineering test 5/25/2005.

What they like about At&T/Sbc/Pacific Bell:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

ESCALATION, SERVICE, ISDN, BACKUP, ACCESS, INTERNET, T1, T3, MUX, CISCO, DSL, SONET, OC 192, FTTP, FIBER, CONTENT PROVIDER, SERVICE PROVIDER, ISP, CLEC, WIRELESS, POTS, INFO MAPPING, BUSINESS OBJECTS, EXCEL, MS OFFICE, MS WORD

Skills

Leadership , Escalations, Customer Technical Service, Complex Articulation , Auto Detailing, GPS Fleet Tracking, Carrier Access Billing, Supervise crew detailing truck washing

These are some of the questions we asked our climbers about their experiences with At&T/Sbc/Pacific Bell: