American Express Work Values

Daily Duties at American Express:

review application data for approval or decline. if necessary, call the applicant to confirm or obtain missing information. worked with fraud risk group on applications that contained suspicious information. was asked to be acting team leader for the team while the position was filled. This lasted about 3 months. In addition to the regular analyst duties I had to attend staff meetings, conduct meetings and coaching with the team, monitor phone calls and give feedback. was chosen to be part of the new application processing system user acceptance testing team. for the UAT team my responsibilities were to take all the policy and proceedures for all the products and map them to find a single flow and look for common steps. take those process maps and devlop the processing flow for the system. write the processing steps into rule logic that was then loaded into the system to process the applications. These rules were systemaic rules as well as determining where and when an application would route to a work queue for manual intervention. It required us to develop verbal prompts to assist the credit analyst in what they needed to do when they work working in the queue, decision the application, call systems in and review the data from other systems. these systems ordered credit reports, called duplicate, fraud database and current/past customer databases and reviewed the findings, scored the application for credit worthiness and completeness. I also helped test the rules for completeness and accuracy, tested and designed screen layouts, built test cases and submitted problem logs to the technology group doing the coding. Then worked with the technology group to fix the issues and re-test prior to passing off the case. Worked with fraud risk group in devloping matching critera to validate data against other databases to improve systematic functionality. Worked on the UAT team for ~2 years.

What they like about American Express:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

gather business requirements, data analysis, end user training, process mapping/improvement, system and data testing/validation, report and dashboard design and build, performance/business metrics development, Project Analyst, Salt Lake UT

Skills

P&L responsibilities, Presentation, Software Implementation, Leadership

These are some of the questions we asked our climbers about their experiences with American Express: