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Ca (Computer Associates Work Values
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Daily Duties at Ca (Computer Associates:
• QA assessments, validating Service Level Agreement (SLA) adherence, and scheduling activities • customer services support team, providing support for dedicated CA accounts • Investigate technical problems to determine the root cause • Research and answer customer questions, and provide other front-end technical support activities • Research and investigate client and product issues through analysis of tickets and other information systems • Handle the most complex questions on functionality and product usage, eliminating the need for Software Engineer involvement • Determine complex resolutions using existing product technology and/or identify unique methods for accomplishing tasks using multiple technologies • Learn and master multiple Hosting and Managed Services’ offers across various environments to assist Services Operations Specialists • Identify where problems occur within Hosting and Managed Services, and recommend solution and area of defect to Software Engineers or management • Provide input to Development organization or Software Engineers on updates that are needed to ensure product or solution quality. • • Work with customers to verify fixes sent have resolved their problems • Coordinate ownership of technical support issue escalation • Escalate customer issues to Platform Administrators /Operations Management • Perform problem recreations, verifications and resolutions • Perform QA testing on upcoming releases to learn new features and functions • Review backlogs of all technical support requests, providing assistance when Tier-1 Associates have misdiagnosed the issue • Assist Operations Management in QA assessments of team's issues, checking SLA adherence, scheduling activities of team members, and other activities as assigned
What they like about Ca (Computer Associates:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Information about Ca (Computer Associates
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $74,000
These are some of the questions we asked our climbers about their experiences with Ca (Computer Associates:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Ca (Computer Associates had these interests:
| Books | |
|---|---|
Dealing with Difficult People |
How to deal with different attitudes and creating an atmosphere of co-existence. |
| Second Chance at Happiness |
Tragic circumstances provides backdrop for romance. |
