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Ca (Computer Associates Work Values
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Daily Duties at Ca (Computer Associates:
• QA assessments, validating Service Level Agreement (SLA) adherence, and scheduling activities • customer services support team, providing support for dedicated CA accounts • Investigate technical problems to determine the root cause • Research and answer customer questions, and provide other front-end technical support activities • Research and investigate client and product issues through analysis of tickets and other information systems • Handle the most complex questions on functionality and product usage, eliminating the need for Software Engineer involvement • Determine complex resolutions using existing product technology and/or identify unique methods for accomplishing tasks using multiple technologies • Learn and master multiple Hosting and Managed Services’ offers across various environments to assist Services Operations Specialists • Identify where problems occur within Hosting and Managed Services, and recommend solution and area of defect to Software Engineers or management • Provide input to Development organization or Software Engineers on updates that are needed to ensure product or solution quality. • • Work with customers to verify fixes sent have resolved their problems • Coordinate ownership of technical support issue escalation • Escalate customer issues to Platform Administrators /Operations Management • Perform problem recreations, verifications and resolutions • Perform QA testing on upcoming releases to learn new features and functions • Review backlogs of all technical support requests, providing assistance when Tier-1 Associates have misdiagnosed the issue • Assist Operations Management in QA assessments of team's issues, checking SLA adherence, scheduling activities of team members, and other activities as assigned
What they like about Ca (Computer Associates:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about Ca (Computer Associates
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $74,000
These are some of the questions we asked our climbers about their experiences with Ca (Computer Associates:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Ca (Computer Associates had these interests:
| Books | |
|---|---|
Dealing with Difficult People |
How to deal with different attitudes and creating an atmosphere of co-existence. |
| Second Chance at Happiness |
Tragic circumstances provides backdrop for romance. |
