Ca (Computer Associates Work Values

Daily Duties at Ca (Computer Associates:

• QA assessments, validating Service Level Agreement (SLA) adherence, and scheduling activities • customer services support team, providing support for dedicated CA accounts • Investigate technical problems to determine the root cause • Research and answer customer questions, and provide other front-end technical support activities • Research and investigate client and product issues through analysis of tickets and other information systems • Handle the most complex questions on functionality and product usage, eliminating the need for Software Engineer involvement • Determine complex resolutions using existing product technology and/or identify unique methods for accomplishing tasks using multiple technologies • Learn and master multiple Hosting and Managed Services’ offers across various environments to assist Services Operations Specialists • Identify where problems occur within Hosting and Managed Services, and recommend solution and area of defect to Software Engineers or management • Provide input to Development organization or Software Engineers on updates that are needed to ensure product or solution quality. • • Work with customers to verify fixes sent have resolved their problems • Coordinate ownership of technical support issue escalation • Escalate customer issues to Platform Administrators /Operations Management • Perform problem recreations, verifications and resolutions • Perform QA testing on upcoming releases to learn new features and functions • Review backlogs of all technical support requests, providing assistance when Tier-1 Associates have misdiagnosed the issue • Assist Operations Management in QA assessments of team's issues, checking SLA adherence, scheduling activities of team members, and other activities as assigned

What they like about Ca (Computer Associates:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Unix, LAN/WAN, Cisco Network Troubleshooting, OSPF/BGP/EIGRP, QOS, Network Management, Windows

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ca (Computer Associates: