Discover Financial Services Work Values

Daily Duties at Discover Financial Services:

• Designed financial framework on cost drivers to validate and identify risks in strategy for the Discover Bank business unit. Carried out benchmark analysis to compare the cost structure of Discover Bank with its major competitors. • Developed risk models for cross market customers for Discover Personal Loans. Analysis helped capture 72% of converted loans and 79% responders in off-time sample • Proposed key differentiating features for new Discover Personal Loans. Performed complex financial and statistical model to identify the target customer segments for cross-market launch of new product offering. • Conducted competitive analysis on product offerings from potential competitors in the broad-market personal loan product space; proposed key differentiating features for Discover Personal Loan product; analysis supported timely launch of the product in key markets. • Harmonized the fraud investigation process between two credit card operations centers; consolidated and recommended best-practices improvements; developed key performance indicators and benchmarks for throughput time, productivity, and quality for different fraud types. • Analyzed Discover’s credit card statement design to locate opportunities for modifications that could reduce customer care calls; analysis resulted in savings of more than $1.2MM. • Conducted hiring and retention analysis for customer care workforce and suggested a modified benefits plan, resulting in savings of more than $500K.

What they like about Discover Financial Services:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

SQL, SAS, Teradata, Excel, Internal Consulting, Credit card, Financial Services, Financial Modeling, Strategy Consulting, Chicago, Credit Card Industry, Non-profit, Risk, Risk Analysis, Corporate Strategy, Financial Analysis, Business Analysis, Corporate Strategy Manager, Excellent presentation skills, Excellent oral and written communication, Medical Devices, Cross Functional Teams, MBA

Skills

Presentation, Sales Support, Software Implementation, Requirements Analysis & Specification, SAS, Teradata, Financial Modeling, Excel Modeling, MS Office, Presentation skills

These are some of the questions we asked our climbers about their experiences with Discover Financial Services: