General Motors On Star Work Values

Daily Duties at General Motors On Star:

Program Manager (2005-2010) Designed and led OnStar Global Change Management processes which included integrating OnStar China into the enterprise change management process and all global Call Centers. Assigned as the Enterprise program manager to a variety of other programs and lead them to a successful on time implementations. Call Center Operations Business Process Leader (2003 – 2005) Developed new processes and refined current processes resulting in improved the customer experience, reducing operating costs, and increasing the customer value proposition. Call Center Operations Manager (2002 – 2004) Managed the 24x7 daily operations in the southeast Michigan Call Center included all Subscriber services, call volume, 240,000+ service requests. Managed the supplier service delivery relationship, insuring service level agreements and advisors quality scores were achieved.

What they like about General Motors On Star:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Business Continuity Management , Change Management , Program Manager, Cross Functional Team Development, Call Center Operations Manager

Skills

These are some of the questions we asked our climbers about their experiences with General Motors On Star: