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General Motors On Star Work Values
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Daily Duties at General Motors On Star:
Program Manager (2005-2010) Designed and led OnStar Global Change Management processes which included integrating OnStar China into the enterprise change management process and all global Call Centers. Assigned as the Enterprise program manager to a variety of other programs and lead them to a successful on time implementations. Call Center Operations Business Process Leader (2003 – 2005) Developed new processes and refined current processes resulting in improved the customer experience, reducing operating costs, and increasing the customer value proposition. Call Center Operations Manager (2002 – 2004) Managed the 24x7 daily operations in the southeast Michigan Call Center included all Subscriber services, call volume, 240,000+ service requests. Managed the supplier service delivery relationship, insuring service level agreements and advisors quality scores were achieved.
What they like about General Motors On Star:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Business Continuity Management , Change Management , Program Manager, Cross Functional Team Development, Call Center Operations Manager
Skills
Information about General Motors On Star
Company Rank: Not Available
Average length of employment : 8 years
Average salary of employees: $85,000
These are some of the questions we asked our climbers about their experiences with General Motors On Star:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
