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The Bank Of New York Mellon Work Values
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Daily Duties at The Bank Of New York Mellon:
Successfully lead a team of 8 IT staff in NY metro area that provided second level desktop support for 5000 users migrating from Lotus Notes 6.5 and Outlook to Lotus Notes 8.02. Played a key role in putting together a cohesive team of experienced 8 IT professionals resulting in exceptional end user support which translated to less call backs and escalations. Reduced helpdesk tickets by properly assigning correct technician/user support ratio on days of migration. Increased support effectiveness by scheduling one on one support for all executives and administrative assistants. Effectively incremented support productivity by assisting technicians the field when needed reducing excess work load. Raised technician skill levels by providing training and tools need to achieve objectives Successfully met and exceeded project needs by properly adjusting time line and work schedules. Improved overall customer satisfaction by tactfully and effectively resolving escalated issues. Exceeded support guideline by keeping any open Lotus Notes 8 Remedy tickets low
What they like about The Bank Of New York Mellon:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about The Bank Of New York Mellon
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $90,000
These are some of the questions we asked our climbers about their experiences with The Bank Of New York Mellon:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
