First Data Corporation Work Values

Daily Duties at First Data Corporation:

Director Relationship Management. 2007 – 2009. • Managed P&L equivalent to $125 million annually for team of 5 direct reports, achieving 93% of plan for last calendar year. • Supervised and coached mid-market team, consisting of 5 direct reports, directly supporting clients in value selling, contract renewals, strategy and succession planning with 99% retention. • Directed new revenue quota of $3 million annually, achieving 110% of plan. Business Analytics Manager. 2007. • Served as Project Manager for all new projects and issues surrounding Client Support, Client Boarding, and Implementation • Created and managed all project documents, including Statement of Work, Work Plans, Scope Management, Quality Assurance, Debrief Statements, and Issues Management. • Consulted and facilitated cross-organizational projects and strategies for consistent processes and financial accounting of projects presented to Executive Committee, including business requirements documentation by project. Director of Service. 2005 – 2007. • Directed service manager team, with 6 direct reports and 55 indirect reports rolling up. • Set annual performance goals for entire regional staff, including revenue growth quotas, retention attainment, client management requirements, strategy plans, compensation plans, and employee training plans. • Provided executive level escalation point for all personnel and client issues within regional portfolios representing 2,500 accounts with annual revenues of $80 million. • Coached and developed management staff, focusing on HR training, compliance, employee relations, hiring and firing. Service Manager. 2002 – 2005. • Developed, implemented, and managed first organized training program for all Relationship Management employees, the Relationship/Account Management Academy. Training resulted in 15% higher levels of value sales and 5% decrease in client attrition year over year for three consecutive years • Negotiated complex implementations for upsells to existing clients, resulting in my team being the top revenue team and holding client retention at 98% over three consecutive years. • Earned outstanding leadership award for development and successful promotion of 1/3 of team to next level (non-management) roles within the organization. Relationship Manager. Austin, Texas. 1994 – 2002. • Managed regional portfolio of business, accounting for 1,500 clients with $5 million in annual revenues. • Resolved day to day client operational issues, value sold new products, trained users on products and services, and renewed contracts.

What they like about First Data Corporation:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Customer Relations, Relationship Management, Client Support, Manage, Recruit, Train, Development, Sale, RFP, Strategic, Business Administration

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Project Management, Recruit, Interview, Hire, Process and Policy creation, Client Relationship Management, Organic growth - sales to existing clients, Thought leadership for new product development

These are some of the questions we asked our climbers about their experiences with First Data Corporation: