American Family Insurance Work Values

Daily Duties at American Family Insurance:

I was responsible second level oversight of temporary branch claim offices for companywide declared catastrophe events. Duties included direction and coordination of assigned management staff and vendor management teams to deliver equitable claims service to our customers in their time of need through independent appraisal solutions, while achieving company objectives. This role had extensive agency, media and interdepartmental contact as well as acting as liaison for state specific Department of Insurance representatives when required. Also I was responsible for the achievement of branch and unit goals through the oversight of 14 auto physical damage specialists and two support personnel in the states of Kansas, Illinois and Wisconsin. Duties in included training, Human Resource and salary administration, quality file reviews, direction and guidance in a consultative role, direct repair and salvage vendor administration. Served on ICAR committee.

What they like about American Family Insurance:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Commercial Property, Auto Physical Damage, CPCU - Charter Property and Casualty Underwriter, AIC - Associate in Claims, SCLA-Gold - Senior Claims Law Associate, AIM - Associate in Management, Regional Senior Management, Trend Analysis

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Technical policy training, negotiation, Agency liaison

These are some of the questions we asked our climbers about their experiences with American Family Insurance: