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Transcom Worldwide Work Values
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Daily Duties at Transcom Worldwide:
• Responsible for 500 seat call center in Lafayette, Louisiana and the start up and expansion of a new 700 seat, 24 X 7 call center in San Antonio, Texas • Performance delivery responsibility for multiple divisions of Comcast Cable including Greater Boston/Western New England, Chicago, Indiana, & Michigan. • Lead the San Antonio team through the fastest and largest ramp in Transcom history with over 1500 agents hired and trained over a 90 day period. • Responsible for six managers & 45 Team Leaders. • Developed & implemented a multi-faceted employee engagement campaign - ‘Transcom Tribe’ - which included, town hall meetings, focus groups, online surveys, site activities calendar & establishing further connections to employees using social media tools such as Twitter. ‘Tribe’ resulted in reducing weekly attrition rate to 2%-4%, which is well below industry standards during a significant ramp. • Reduced average handle time by 42% with low tenured staff • Averaged 150 customer commendations per month as a result of customer experience focus and recognition programs • Managed daily changes as directed by the client, client relationship management, overseeing change and successfully managing challenges related to US operations owned by an international company • Leadership hiring and development for San Antonio & Lafayette
What they like about Transcom Worldwide:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Skills
Microsoft Office Suite, IEX Totalview, Avaya, Seibel, eWFM, Meridian
Information about Transcom Worldwide
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with Transcom Worldwide:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Transcom Worldwide had these interests:
| Books | |
|---|---|
Blink |
Discovery of the decision making process and how me make deciisons we are not aware of |
| Purple Cow |
Bringing innovation into everything you do |
| Outliers |
How environmental factors impact performance |
