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Transcom Worldwide Work Values
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Daily Duties at Transcom Worldwide:
• Responsible for 500 seat call center in Lafayette, Louisiana and the start up and expansion of a new 700 seat, 24 X 7 call center in San Antonio, Texas • Performance delivery responsibility for multiple divisions of Comcast Cable including Greater Boston/Western New England, Chicago, Indiana, & Michigan. • Lead the San Antonio team through the fastest and largest ramp in Transcom history with over 1500 agents hired and trained over a 90 day period. • Responsible for six managers & 45 Team Leaders. • Developed & implemented a multi-faceted employee engagement campaign - ‘Transcom Tribe’ - which included, town hall meetings, focus groups, online surveys, site activities calendar & establishing further connections to employees using social media tools such as Twitter. ‘Tribe’ resulted in reducing weekly attrition rate to 2%-4%, which is well below industry standards during a significant ramp. • Reduced average handle time by 42% with low tenured staff • Averaged 150 customer commendations per month as a result of customer experience focus and recognition programs • Managed daily changes as directed by the client, client relationship management, overseeing change and successfully managing challenges related to US operations owned by an international company • Leadership hiring and development for San Antonio & Lafayette
What they like about Transcom Worldwide:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Skills
Microsoft Office Suite, IEX Totalview, Avaya, Seibel, eWFM, Meridian
Information about Transcom Worldwide
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $67,500
These are some of the questions we asked our climbers about their experiences with Transcom Worldwide:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Transcom Worldwide had these interests:
| Books | |
|---|---|
Blink |
Discovery of the decision making process and how me make deciisons we are not aware of |
| Purple Cow |
Bringing innovation into everything you do |
| Outliers |
How environmental factors impact performance |
