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Rackspace Work Values
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Daily Duties at Rackspace:
Provide managed services to 12 enterprise accounts that generate up to $6M in annual revenues. Serve as the main technology partner and liaison between client, support infrastructure and sales teams during RFP processes and negotiations to ensure compliance with technical, administrative and special support requirements. Advise management staff and work with technical and non-technical personnel throughout the full lifecycle of enterprise-level projects to ensure on time and within budget completion. Support relationship-building efforts with clients and corporate heads to capitalize on sales, networking and PR opportunities for driving business growth. Plan and coordinate customer implementations; facilitate conference calls with clients regarding process contract changes and credits; and communicate with vendors about equipment failures. Tasked with the management of service level agreements and the streamlining of billing and contract processing functions.
What they like about Rackspace:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Account Manager, Project Manager, Hosting, Enterprise, Operations, Management, E-Commerce, Relationship, Development, Negotiations, Crisis Management, Team Development
Skills
P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Microsoft Certified Systems Engineer (MCSE), Windows 2000, Operations, Relationship Management, Project Management , Communications , Account Management , Crisis Management, Cost Containment , Management Reporting
Information about Rackspace
Company Rank: Not Available
Average length of employment : 18 years
Average salary of employees: $71,000
These are some of the questions we asked our climbers about their experiences with Rackspace:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Rackspace had these interests:
| Books | |
|---|---|
The Ownership Quotient |
Providing superior service, putting the service profit chain to work. My current employers has encouraged all employees to read this book. Understanding customers drive and how service can be delivered more effectively. |
| Websites | |
| Informationweek http://www.informationweek.com/index.jhtml |
Business technology page. Provides great information on competitors and helps frame conversations with customers. |
