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Rackspace Work Values
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Daily Duties at Rackspace:
Provide managed services to 12 enterprise accounts that generate up to $6M in annual revenues. Serve as the main technology partner and liaison between client, support infrastructure and sales teams during RFP processes and negotiations to ensure compliance with technical, administrative and special support requirements. Advise management staff and work with technical and non-technical personnel throughout the full lifecycle of enterprise-level projects to ensure on time and within budget completion. Support relationship-building efforts with clients and corporate heads to capitalize on sales, networking and PR opportunities for driving business growth. Plan and coordinate customer implementations; facilitate conference calls with clients regarding process contract changes and credits; and communicate with vendors about equipment failures. Tasked with the management of service level agreements and the streamlining of billing and contract processing functions.
What they like about Rackspace:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Account Manager, Project Manager, Hosting, Enterprise, Operations, Management, E-Commerce, Relationship, Development, Negotiations, Crisis Management, Team Development
Skills
P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Microsoft Certified Systems Engineer (MCSE), Windows 2000, Operations, Relationship Management, Project Management , Communications , Account Management , Crisis Management, Cost Containment , Management Reporting
Information about Rackspace
Company Rank: Not Available
Average length of employment : 18 years
Average salary of employees: $71,000
These are some of the questions we asked our climbers about their experiences with Rackspace:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Rackspace had these interests:
| Books | |
|---|---|
The Ownership Quotient |
Providing superior service, putting the service profit chain to work. My current employers has encouraged all employees to read this book. Understanding customers drive and how service can be delivered more effectively. |
| Websites | |
| Informationweek http://www.informationweek.com/index.jhtml |
Business technology page. Provides great information on competitors and helps frame conversations with customers. |
