Ibm Work Values

Daily Duties at Ibm:

Provided Service Development for Point of Sale Products for equipment manufactured by Ingenico, NCR, Datalogic, Symbol Technologies, APG Cash Drawers, Axiohm Printers, HP Printers, Fujitsu Self Checkouts in a retail / grocery environment. Monitored and resolved accounts such as Wendys, KFC, Kroger, Hertz and Walmart for problems with parts, costs and service issues. • Developed cost of service for parts and repair of installed equipment at the customer locations to arrive at a 26% GP specified by company guidelines. • Provided field service support and direction for difficult repair and parts analysis for the procurement of purchased parts not in the system. Resulted in keeping the cost projections within the 10% of company guidelines. • Coordinated with various manufacturers to develop a service solution that kept accounts running to a 92% trouble free guideline. • Created charts and graphs, in PowerPoint, Excel and or Lotus 123 for presentations to keep senior planning management and multi-vendor management up-to-date regarding key account costs, revenue and performance. • Managed and scheduled the repair and maintenance on equipment that interfaced with IBM such as: check and credit card readers, cash drawers, scanners, scales, RFID equipment. • Created monthly reports illustrating parts quality and costs so the next steps to eliminated problems and issues could be determined for savings of up to 10% to 20%. • Continually improved business knowledge by taking educational courses related to my profession. Recently completed courses in management, which resulted in being promoted to a management role. • Assisted with the introduction of PSI SelfCheckout systems into the IBM service development and then later assisted IBM with the actual purchase of the PSI company which is now a part the logoed IBM point-of-sale products. • Attended the annual Service Award conference in Orlando, by Management request, for contribution in exceeding the positive GP goal in the Point-of-Sale division of Service Planning.

What they like about Ibm:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

support, customer service, technical lead, service delivery manager, program management, technical service, change management

Skills

P&L responsibilities, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ibm: