Acc Capital/Ameriquest & Argent Mortgage Work Values

Daily Duties at Acc Capital/Ameriquest & Argent Mortgage:

Provide technology vision and leadership for developing and implementing Information Technology initiatives that improve cost effectiveness and support the effort towards achieving the business strategic goals. Create Configuration management department structure. The structure improved support, allowed for dedicated technicians to service areas, and promoted company growth by promptly addressing user needs and decreasing downtime.  Promote proven project management tools and techniques.  Introduce ITIL – Information Technology Infrastructure Library o Organize ITIL executive presentation. Obtain executive support for Executive Briefing, Line Managers and key staff training and certification. o Work with Business Executives to formulate strategic plans and to ensure business and IT are working together to deliver true and measurable value to business. o Implement Service Desk function and Incident and Problem Management processes. o Develop and implement policies and procedures to improve service support and service delivery. o Lead the design and implementation effort required to select, purchase and implement CMDB and Change Control software to support all implemented Service Support and Service Delivery processes. o Discovery and documentation of existing servers, and implementation of Release management for retail software and in-house developed applications. o Real time monitoring and control of IT systems. o Implement “Nagios” for capturing network configurations, changes, application deployments and configuration changes.  Coordinate technology initiatives with the Network Services department.  Manage SDLC project life cycle: Initiation, System Concept, Planning, Requirements, Design, Integration and Test  Implement a computer system validation (CSV) program for corporate IT systems. o Work with the Executive Management Team and the Product Manager to formulate strategies for implementation of ITIL processes and industry best practice. o Introduce Service Oriented Architecture across the enterprise infrastructure. o Realized cost savings of over $6 million in the first 10 months of pilot implementation.  Part of the team building a 4,500 unit data center with Disaster Recovery. o Manage requirements gathering, planning, execution, monitoring and control, communications and change management. o Windows NT. Responsible for determining companywide server configuration specifications, server builds for the Development, QA, Staging and Production environment. o Coordinate go-Life communications for all deployments. o Head the project team to create and auto-populate CMDB. Created CMDB automatic population scripts. o Use remote deployment tools, managed application deployment scripts in the Windows NT platform.  Act as BSA for the L.O.S. (Loan Origination System) system hardware relocation project. o Gather requirements, create wireframes and UAT using Visio, develop Statements of Scope, WBS, WBS libraries and act as facilitator between the client, developers and the IT department. o Work closely with the L.O.S. Project Manager to ensure proper team communication and product deployments. Configuration Management Manager (2003 - 2004) - Argent Mortgage  Effectively communicate with the upper management and team leads within the IT department.  Collaborate with the senior management to write corporate Disaster Recovery and Business Continuity plans, as well as Technology Recovery Plans.  Serve as subject matter expert in the introduction of a Project Management Office (PMO). o Introduce industry best practices in the areas of Service Delivery, Service Support, IT Governance and Project Management. o Create and introduce Project Management templates and processes.  Implement ITIL Incident and Problem management processes. o Discovery and documentation of existing servers, software and applications in a Windows NT environment. o Create CMDB to support all implemented Service Support and Service Delivery processes. o Coordinate all go-Life communications and deployments.  Perform and Manage Release Management. Implement related processes and best practice.  Plan, design, implement and consolidate resources into a new Data Center. o Hardware and application software touched included Windows NT, Cisco, F5, Server HW, IBM, HP, Apache, IS, BEA Weblogic, Websphere, .NET, SQL, EMC.  Prepare monthly financial reports including forecast, ROI, TCO and actual production revenues and expenses.  Manage a matrix team of 40 developers, testers, configuration/release managers.

What they like about Acc Capital/Ameriquest & Argent Mortgage:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Manager, configuration management manager, MS Project Visio MS Office, Business Analyst, incident, change management, SDLC, Agile, ClearCase, ClearQuest, ITIL, CSV, process reengineering

Skills

Project Management, Configuration Management Manager, Change Management, Process re-engineering, ITIL, CSV, Business Analyst

These are some of the questions we asked our climbers about their experiences with Acc Capital/Ameriquest & Argent Mortgage: