Vanguard Work Values

Daily Duties at Vanguard:

Address and resolve customer-related issues and apply a solution-based approach in analyzing information gathered from customers, co-workers inside and outside the department, and / or third parties involved. Coordinate with clients through phone calls and obtain all necessary information associated in each case, handling 20 to 25 cases daily with continuous turnover. Develop written reports for each case outlining the details of an issue and the steps or procedures in order to resolve these problems in timely and efficient manner. Continuously develop and broaden knowledge of the company’s services, procedure, systems, and products.

What they like about Vanguard:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

P&L, MS Office, Lotus Notes, Resolution, Sales Leader, Train

Skills

Superior Customer Service, Sales/Revenue Optimization, Planning and Process Analysis , Store / Retail Operations , Service Enhancement , Problem Resolution , Turnaround Management , Process Improvement , Lead new hire training, Lead retraining procedures

These are some of the questions we asked our climbers about their experiences with Vanguard: