Grey Space Consulting Work Values

Daily Duties at Grey Space Consulting:

Retained by clients to audit, redesign and implement ITIL Service Delivery and Support processes; clients included Diamond Technology Partners, Cambridge Technologies, Pagenet and CGU Insurance.  Developed Change Management Process and designed Remedy schemas to support rollout of corporate wide service delivery applications at Pagenet  Created problem/change management and migration control processes for multiple Cambridge Technologies clients.  Designed workflow processes and schemas to implement Remedy ARS to replace existing tools for Boston Chicken which elevated service center incident level 1 resolution rate to 65 percent (from 24 percent) in less than six months.  Developed and implemented service delivery processes for MCI Systemhouse outsourcing centers in Dallas, TX and Napa Valley, CA. Identified and implemented major changes for incident, problem and change management along with service level reporting processes  Implemented Remedy to manage Service Request workflow and track KPIs in support of Service Level Agreements for client base of 50,000+ seats supported from multiple data centers.

What they like about Grey Space Consulting:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Remedy, Use Case, Change, Incident, Problem, Release, Configuration, SDLC, Process, Project, PMP, ITIL, ISO 20000, PMO, ITSM, SLA, SLM, SCAM

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Change Management, Incident Management, Problem Management, Configuration Management, Asset Management, Release Management, Service Level Management, Process Flowcharting and Documentation, SDLC, Remedy Implementation, RUP Methodology, Project Management, Team Building, Organizational Change

These are some of the questions we asked our climbers about their experiences with Grey Space Consulting: