Verizon Commuications Work Values

Daily Duties at Verizon Commuications:

Serving both national and western regions, troubleshoot 15-30 escalated business and residential customers’ complaints daily directed to the President, Chief Executive Officer, or frontline supervisors. Respond, if needed, to the Better Business Bureau, Public Utility Commission, or Attorney General. Duties include root cause analysis, investigations, documentation, research, tracking, and delegation to other involved parties. Follow up with customers to ensure prompt and satisfactory problem resolution. Interface with three regional sales centers to coordinate projects targeting established and new customers. Also oversee the regional Internal website designed by Senior Manager for CEO and other Executives. Advise employees on multiple billing issues and updates when necessary. Other experience includes project management, productivity improvements, labor relations, leadership and team motivation, performance awards and recognition, communications, documentation, research, event coordination, prioritizing, training, sales, and problem solving. § Major contributor to moving our department from 12th to 4th place in Customer Advocacy across the entire Verizon footprint in only 2.5 years. § Instrumental in winning 2001 “Eagle Award,” a national CR award given only to the “best of the best.” § Continuous improvement: through root cause analysis, tech support and customer relation complaints have decreased by 30% since August 2007. § Suggested ideas for cross-training and improving the writing of customer responses. New ideas were adopted by management and contributed to better response times and better employee morale. § Testify at rate cases, PUC and legislative hearings, and court proceedings. § Receive and resolve complex telecommunication issues including sales, marketing, and accounting. § Step in to reduce work queue of others when necessary while continuing to meet my own 5-day deadlines for handling and resolving complaints.

What they like about Verizon Commuications:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Project Management, Quality Control, Customer Service, Human Resource, Sixc Sigma, Process Improvement, Regulatory Compliance, Cisco trained, Research, Root-Cause Analysis

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon Commuications: