Verizon Commuications Work Values

Daily Duties at Verizon Commuications:

Serving both national and western regions, troubleshoot 15-30 escalated business and residential customers’ complaints daily directed to the President, Chief Executive Officer, or frontline supervisors. Respond, if needed, to the Better Business Bureau, Public Utility Commission, or Attorney General. Duties include root cause analysis, investigations, documentation, research, tracking, and delegation to other involved parties. Follow up with customers to ensure prompt and satisfactory problem resolution. Interface with three regional sales centers to coordinate projects targeting established and new customers. Also oversee the regional Internal website designed by Senior Manager for CEO and other Executives. Advise employees on multiple billing issues and updates when necessary. Other experience includes project management, productivity improvements, labor relations, leadership and team motivation, performance awards and recognition, communications, documentation, research, event coordination, prioritizing, training, sales, and problem solving. § Major contributor to moving our department from 12th to 4th place in Customer Advocacy across the entire Verizon footprint in only 2.5 years. § Instrumental in winning 2001 “Eagle Award,” a national CR award given only to the “best of the best.” § Continuous improvement: through root cause analysis, tech support and customer relation complaints have decreased by 30% since August 2007. § Suggested ideas for cross-training and improving the writing of customer responses. New ideas were adopted by management and contributed to better response times and better employee morale. § Testify at rate cases, PUC and legislative hearings, and court proceedings. § Receive and resolve complex telecommunication issues including sales, marketing, and accounting. § Step in to reduce work queue of others when necessary while continuing to meet my own 5-day deadlines for handling and resolving complaints.

What they like about Verizon Commuications:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Management, Quality Control, Customer Service, Human Resource, Sixc Sigma, Process Improvement, Regulatory Compliance, Cisco trained, Research, Root-Cause Analysis

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon Commuications: